Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-15T18:57:21+00:00

    Oh no, they ask you to update your software.  Mine was up to date , being the unit was only 2 days old. If you send it in for warranty i have been warned that you get a refurbished one back. There are no refunds from our local micro store where we purchased it. So basically we got screwed twice. One by microsoft who know that this is an issue and secondly by our retailer. 1800.$ plus to have to keep a crappy piece of technology.

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  2. Anonymous
    2020-05-15T18:38:04+00:00

    Is Microsoft just ignoring this issue???

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  3. Anonymous
    2020-05-14T01:29:13+00:00

    Stuck at 75%, no longer charging. Icon says plugged in, but doesn't mention charging. Unable to resolve.  cpu temps at 80C  according to afterburner with nothing going on, except edge chromium to write this message.

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  4. Anonymous
    2020-04-24T02:36:26+00:00

    Hi Marrion, it has been unplugged for 4 hours. it is still very warm and I cannot get it to turn on. Should I put it in the freezer to cool it down

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  5. Anonymous
    2020-04-10T08:27:47+00:00

    I am facing the same issue with my Surface Pro 7, Windows 10 Home Edition Version 1909.

    It getting hot and freezes. I have to hard reboot by pressing the Power button manually. It happens everyday now. I noticed that it getting hot when i used graphics intensive apps such as Zoom, Webex, MS Teams VC etc...

    Any help or recommendation?

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