Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-03-28T03:33:56+00:00

    The same problem. Overheat literally immediately after plugging in. I suppose this problem has something to do with the quick charge, considering pro 6 doesn't have this problem.

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  2. Anonymous
    2020-03-27T23:23:37+00:00

    I have surface pro 7 i7/16gb and I'm very disappointed with overheating when plug in. Is so hot I can't write with pen! Very big problem for such a expensive device

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  3. Anonymous
    2020-04-07T20:54:21+00:00

    After i got to thinking i was running version 1903 and windows has an update to 1909. I performed the update and restarted the computer. Since i have done this i have not had any overheating issues.

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  4. Anonymous
    2020-04-04T16:30:54+00:00

    hello i bought a new surface pro 7 8th gen i5 126 gb and i cant even get the freaking thing to turn on long enough to get through the dang setup stuff it keeps telling me its over heated when i try to turn it on and when i do get the stupid thing to run itll make it through 5 min of setup and turn off then say its over heated when its not even warm to the touch

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  5. Anonymous
    2020-03-25T17:49:28+00:00

    I just purchased a Windows Pro 7 Surface and after installing the half dozen updates it has the same problem as above.

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