Just tested it. It helps but is not the solution. CPU load is then at 9-30%, temperature between 40-45°C and clock speed at around 1.3GHz with Outlook, some browser tabs and some low load applications open. Not bad but even though the fan is a lot more quiet, it is still running and it's still more quiet without the charger connected
Surface Pro 7 Overheating when charging
So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?
Surface | Surface Pro | Power and battery
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Anonymous
2020-05-20T21:51:10+00:00 -
Anonymous
2020-05-18T05:59:09+00:00 Has anyone of you used the SP7 together with a USB or USB-C docking station?
I tried Dell D6000 and Targus Dock190. While the SP7 is charging via USB-C, the USB connection seems to be impacted by either the high CPU or the charging flow of electricity itself. The symptom is that the docking station all of a sudden, even after a few minutes of being connected behaves like it got unplugged and reconnected, even though the USB-C plug is left untouched. This connection reset is particularly annoying when being in a Skype / Zoom / Teams call and the headset connected via the docking station. Furthermore, a keyboard connected to the USB docking station either does not transmit certain key presses or transmits them dozens or hundreds of times. The latter typically ends up with lines full of one letterrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr (letter) or the worst is when this happens with the backspace key and entire paragraphs are deleted.
The same behavior occurs when connecting the docking station via USB-A and having the surface charger connected. I wonder if anyone else has witnessed this problem with the Surface Pro 7 in this context of high CPU (clock rate) when power connected. A solution would be even better. Thanks
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Anonymous
2020-05-17T00:36:42+00:00 45C is where it is supposed to be. That's perfect.
Something odd might be up with your windows, might do for a reset. My May update took about 20 minutes i5 8GB
Mine has been working perfectly since the update.
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Anonymous
2020-05-16T20:06:25+00:00 I have the exact same problem with my Surface Pro 7 i5. Could you please tell me if 2004 update solve the issue? It seems that we all have one and the same problem with overheating, so probably I have to contact Microsoft... As I can see as well i7 modification have same issue nevermind that is with fan cooling.
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Anonymous
2020-05-15T19:08:59+00:00 Microsoft has a no questions asked return policy for the first 30 days. it's listed online and in store and adhered to. Install the new update in a few days and see how it goes. if you want it now,
- open settings on your pc
- update and security
- windows insider program
- enroll your pc and select that you want the release preview
- you'll have to reboot throughout this process when prompted
- come back and manually check for updates
- select to download and install Feature update to windows 10, version 2004
- let it download and install. this will require a reboot.
9 GO BACK INTO THE WINDOWS INSIDER SECION FROM #3 AND ENABLE STOP GETTING PREVIEW BUILDS. this will put you back into the regular stream of updates.
I do not work for MS, I'm just offering suggestions that have worked for me.