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So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yes, I have been using Surface pro 7 for a few months now. I am facing increasing issue of rapid over-heating. Sometimes the surface pro overheats and display starts to disappear. It has become a pain to take classes smoothly now. Do not expect such build quality from reputed brand like microsoft.
Did your replacement product worked, because I bought two and they are both heating up..... these are not cheap devices that I can just let go? What is the best approach to address it? No consider Surface as product or is all device are not same. I was hoping things would change. I learn Microsoft is never about improving product, rather making high profits on half working products. It hearts to customer love to products and manufacture giving them a kick for appreciating them!
I just purchased mine from Costco on 3/20/21 - Surface Pro 7 10th Gen i7 256GM * go, 16GB - Go Ram including detachable keyboard. Lot 2033.
I liked the idea of the removeable keyboard so I can handle it like a tablet when needed and it will be lightweight. The problem is it is getting too hot to comfortably hold it with one arm on the backside.
Now I am afraid of getting a case for it, afraid it will over-heat all the time.
Anyone have experience with using a case and if that affects the heat level. I just cancelled my online purchase of the case just in case I end up returning the unit and getting a different brand as I see people had multiple with the same issue.
Microsoft will not issue a recall. It would cost them all of the profit they made selling it. They dont care if they lose a few thousand customers....they have millions of them and billions and billions of dollars in reserves. All they have to do is put a sale on and more suckers come pouring in. The only recourse we have is to vent on venues like this one and swear off buying any other microsoft products.
I purchased Microsoft Surface Pro 7 almost 5-6 months ago. Since last couple of weeks, I am experiencing the exact same issue as explained here. Getting super hot when it's in charging and as soon as charge plug off, it starts cooling down. While using during charging, many applications to be precise, Microsoft OneNotes crashed and I have to restart the device. This is very much annoying as many times it doesn't save the file I am working on.
Microsoft is very well known and one of the trustworthy brand in the market. But this issue makes me re-think on it.
Did anyone find the solutions or replacement? Any Recall by company?
I haven’t seen any recalls yet but I’m also having the issue of certain apps flashing on and off before my device restarts. All updates are complete and it hasn’t been resolved.
