Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-03-21T22:27:43+00:00

    Experiencing the same thing.  Overheating and using battery saver mode.  And updates are installed.  

    This is definitely going to be my only Microsoft laptop. Can’t even use Corel painter without the battery feeling like it’s going to make my computer overheat and cause a fire.  

    Microsoft needs to loom into not only battery replacements but compensation for users who will have to get these batteries replaced due to needing laptops for work and school.  

    Seriously disappointing 

    I agree. I was so excited to get the surface Pro and I truly regret not going with Apple again. I’ve had nothing but problems. The red camera light often stays on and won’t turn off.

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  2. Anonymous
    2021-03-21T20:46:36+00:00

    Experiencing the same thing.  Overheating and using battery saver mode.  And updates are installed.  

    This is definitely going to be my only Microsoft laptop. Can’t even use Corel painter without the battery feeling like it’s going to make my computer overheat and cause a fire.  

    Microsoft needs to loom into not only battery replacements but compensation for users who will have to get these batteries replaced due to needing laptops for work and school.  

    Seriously disappointing

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  3. Anonymous
    2021-01-31T15:12:26+00:00

    I purchased the surface pro 7 and the computer over heated while charging and now the computer will not turn on. I have done all the troubleshooting suggestions from online with no success. I literally purchased this 1300.00 device not even 4 months ago. How do I get my money back for this faulty machine.

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  4. Anonymous
    2020-11-13T12:32:21+00:00

    This Article Is Very Helpful - Thankyou For Posting It !

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  5. Anonymous
    2020-08-11T16:45:56+00:00

    I just bought a new Surface Pro 7 and had this horrible overheating on first use-felt like I burned my fingers :-( I checked for updates on four consecutive days and finally on the last day Windows updated to the newest version and I happy to say the problem has completely gone. And my Surface Pro 7 is fantastic....my fingers are just still a bit sore.

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