Surface Pro 7 Overheating when charging

Anonymous
2019-12-12T20:59:39+00:00

So I've purchased and exchanged 3 brand new surface pro 7s in the last 20 days from best buy because of this issue. Everytime I plugged in the charger, within 5 mins, the backside of the Surface pro 7 starts overheating to an uncomfortable temperature. This was the case for the last 2 Surface Pro 7s as well. Their respective lot number was 1945 and 1943. I'm beginning to wonder if this is an issue with this particular batch ... Is there any answers for this?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-05-22T10:16:41+00:00

    Exact same issue here... 

    • Device name: SurfacePro7
    • Surface model: Surface Pro 7 Model 1866 i7
    • Version Information
    • SAM: 14.48.139.0
    • UEFI: 58.43595.0.0
    • Touch driver: 3.315.139.0
    • Wi-Fi driver: 21.80.2.1

    Back gets really warm when the charger is plugged in... Fan almost constantly on.

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  2. Anonymous
    2020-05-20T20:33:46+00:00

    A good workaround has been to go into power settings and reduce the power setting to 90% under the Processor Power Management setting for both on battery and plugged in

    Thanks for this advice, will try that and tell the results

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  3. Anonymous
    2020-05-20T20:20:22+00:00

    A good workaround has been to go into power settings and reduce the power setting to 90% under the Processor Power Management setting for both on battery and plugged in

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  4. Anonymous
    2020-05-18T12:53:00+00:00

    This is a common issue and a known problem as verbally stated by a Microsoft employee when spoken to support over the phone.  I made the switch back to Microsoft from Apple and I am disappointed that its so difficult for Microsoft to acknowledge these problems.  

    My Surface Pro 7 constantly overheats.  It is so hot and freezes, I have intermittent Screen flickering and I just bought this in January.

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  5. Anonymous
    2020-05-18T09:23:41+00:00

    Tested the upgrade from 1909 to 2004 twice on my SP7 with i7/32GB RAM:

    1x with fresh install from media creation toolkit USB stick

    1x with Surface restore image

    Both times it took multiple hours and do not resolve the issues.

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