Surface 2+ Headphones won't pair to iOS for longer than 3 seconds.

Question

Surface 2+ Headphones won't pair to iOS for longer than 3 seconds.

Anonymous

I have brand new headphones, and tried to pair them with my iphone. No luck. Tried factory and firmware resets - no luck, Removed and attempted to repair them to my iPhone. Same thing..... VERY DISAPPOINTED.

Who do I contact about this?

Thanks

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1 answer

Answer 1

Hi AcuppaJoe,

Thanks for reaching out to Microsoft Community and posting your inquiry.

We suggest the methods below:

Have you set up your Surface Headphones 2+ on the Surface Audio App? Make sure your headphones are turned on. If they’re not on, press and release the power button quickly to turn them on. > Open the Surface Audio app. > In the Surface Audio app, under Surface Headphones, tap Connectand follow the instructions.
Update the Surface Headphones 2+. Set up your Surface Headphones in the Surface Audio app (install the Surface Audio app on the apple play store) > Open theSurface Audio app, then tap Settings next to Surface Headphones. > In Device Settings, tap Updates. Tap Continue anyway if you want to update your headphones using your phone instead of on your PC using a USB cable, which is faster. > If an update is available, tap Update Now. To check for updates anytime, tap Check for updates.

Keep us updated by replying on this thread.