Something went wrong while taking this photo

Anonymous
2012-11-06T04:05:05+00:00

Anyone else getting this message trying to use the camera?

"Something went wrong while taking this photo"

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-12-15T12:20:38+00:00

Yes it did appear in my webcam too. Actually the problem was with my ms-library..whenever i tried to open my folders in library it showed "Error documents.library-ms is no longer working"

I followed the steps given below.

a) Go to Libraries in Windows Explorer

b) Right-click whichever folder gives you an error.

c) Delete the folder.

d) Right-click on the "Libraries" folder.

e) Select "Restore Default Libraries."

Now my pictures are saved properly.

Was this answer helpful?

4 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-10-01T00:16:18+00:00

Hi,

Subsequent to my reply on 28 September ,now my original camera problem is solved . It works fine.

To solve the following steps were done by me .

1.As remarked by me on 28 September ,the camera worked when thumb drive was fixed in USB. So I used picture /camera roll folder my back up of June 2014 in USB.

  1. Opened camera and noted camera roll was seen in the left bottom of screen when I swipe from  the top

The error message was gone.

3. Clicked  a new photo. With camera open found and confirmed  the camera roll location in USB were the photo taken was stored.

4.Cut the path and pasted in picture folder in PC.

  1. Removed the USB disk and camera continue to work fine. And original mentioned  problem of camera is resolved .

Thanks for community help.

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2014-07-01T18:19:08+00:00

Hi Adolfo Salas,

Thank you for reporting back. 

Please try the following steps: 

Step 1: Go to Desktop > Control Panel

Step 2: Choose Large icon on the upper right corner>

Troubleshooting>Choose View all on the left

Step 3: Choose System maintenance> and follow the on Screen instruction click Next

Step 4: Restart you Surface RT

If the steps don't work, you might have to consider refresh your device. 

Please see the instructions on how to do a refresh here. 

Please reply back and let us know if the problem persists.

Best Wishes,

Clare

Was this answer helpful?

0 comments
Answer accepted by question author
Anonymous
2012-11-06T16:51:25+00:00

I had this issue until I downloaded an application update that was available in the store.

Was this answer helpful?

0 comments

61 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-12-15T20:29:44+00:00

    I checked out my library setup and that was not the issue, so after awhile I gave up on fixing it. Then one day I was in the control panel menu for something, and decided to see if I could troubleshoot the problem. Here's what I clicked on:

    Control Panel > System & Security > Find and fix problems

    System and Security > Run maintenance tasks

    A dialog box will pop up. Towards the bottom left you'll see "Advanced"

    Advanced > Make sure box for "Apply repairs automatically" is checked

    *It gives you to option to run the check as an administrator. I don't remember if I did this or not, but it shouldn't hurt if you want to do so.**

    Click "Next"

    It will search for issues and fix the ones it finds.

    After you've done this, try to use the webcam again and see if it works. It did for me!

    Was this answer helpful?

    0 comments