When on battery, severe CPU throttling kicks in at 35% charge: how to change ?

Anonymous
2019-12-19T16:39:57+00:00

Brand new Spro7, Firmware up-to-date.

I noticed drastic CPU throttling when battery charge level reaches 35%: CPU tops at about 0.5 GHz and setting the power slide to "Best Performance" doesn't change that.

I found no setting that would allow to change this excessively conservative threshold to something more reasonable like 12 or 15% (my Battery Saver level is set at 15%, but it has obviously no impact on this).

Is this hard-coded in the firmware ?

Any ideas ?

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-03T08:27:27+00:00

    Hi Janette,

    Unfortunately no, I have no access to, nor friend with, such compatible dock.

    I reckon my setup may not be so common, but it's not so absurd either ;-) It should be easy to repro ...

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  2. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2020-01-03T11:41:17+00:00

    >external keyboard & Ethernet are connected using a powered 4-port USB 3.0 SS hub

    >

    what brand and model USB hub?

    while I realize you'd not have a wired Ethernet connection, I'd be curious as to

    whether you still have this issue without this USB Hub and just have the

    keyboard plugged into the USB-A port directly on your SP7?

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  3. Anonymous
    2020-01-06T11:51:16+00:00

    The same happens to me with a brand new surface pro 7.

    I am on Best performance settings.

    When battery level reaches 35%, CPU is throttling, making the laptop extremely slow.

    I am using only the type cover and surface mouse.

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  4. Anonymous
    2020-01-10T16:23:21+00:00

    It's a pretty basic 4-port USB 3 hub:

    Sitecom CN-083

    I would need to test with just the keyboard connected, but I see someone else is experiencing the same symptom without any hub attached...

    Also, it should be fairly simple to repro, unless this is a hardware issue affecting a limited production batch.

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  5. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2020-01-10T17:07:38+00:00

    If it were me, to rule out hardware, I'd return it for full refund and

    repurchase since you seem to be within the 30 day return window. Don't exchange

    with Microsoft as you will get a refurb.

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