Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-08-22T14:26:37+00:00

    Just a follow-up on my last post...

    It seems that there have been 3 firmware updates for the Surface Pro 2017 (5th gen), which were supposedly aimed at battery stability/reliability issues. These were dated:

    August 2019

    September 2018

    March 2018

    I started noticing worsening battery issues roughly correlating with the Aug19 and Sep18 updates.

    This is good to know. Thanks for sharing.

    I used to accept battery degradation as a matter of fact on Windows OS, as it's never as good as it's advertised. Thus I didn't really pay close attention to when the problem started on my device. I only started monitoring the battery usage when noticing a huge loss in battery power earlier this year, so it could well have started after the Sep18 updates.

    As for this:

    • "Because the battery status is unreliable and the machine shuts off unpredictably, the only way I can use it now is to leave it plugged in. I have the latest firmware and system updates installed, but the problem only seems to be getting worse, giving me only about 2 hours on battery at most."

    You seem to be observing all the same symptoms as I did, except that your battery is still "good" and your device is still working. When did you purchase the device? Is it still on warranty?

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  2. Anonymous
    2019-08-22T14:46:48+00:00

    Anyway, does Microsoft actually care what's happenning ?

    Do they really check Feedback hub?

    I believe they're aware. But they're smart and just watch things from the dark and keep silent. They're not held accountable in any way.

    This is a psychology game. When you want something so badly, you do your best to get your voice listened. But after 1 day, 2 days, then X days without a reply, you'll forget about what you wanted.

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  3. Anonymous
    2019-08-22T14:51:37+00:00

    I have the same problem with my Surface Pro i5, 256.

    Starting to notice battery only lasting a couple of hours on basic tasks. So frustrating. Been checking the battery report and its only had a cycle count of 255 and the battery capacity has dropped to 34,640mWh.

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  4. Anonymous
    2019-08-22T14:59:34+00:00

    Thanks, Barb. 

    I had re-installed the Battery driver previously (multiple times) and that didn't solve the problem.

    But having seen your suggestion for many of the other posters, I tried that again last night. After that, according to the battery report, the full capacity seemed to have been reset to 34290 mWh. The battery icon started at 100% and seemed to be discharging at about the right rate (as I was looping through continuously on youtube), so I was hopeful for a moment. But power then cut out at 77% without the machine going to suspend. According to batteryreport, it seems to think it had 26,540 mWh left when machine turned off by itself.

    But I'll try another charge/discharge cycle tonight and report back. Thanks.

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  5. Anonymous
    2019-08-22T15:07:43+00:00

    Thanks, vdn88.

    Unfortunately, I bought my SP5 in Nov 2017 and it is out of warranty.

    But in defense of Microsoft, I have a SP1 and a SP2. Skipped gen 3 and 4 but bought a SP 2017. And if I haven't seen this thread, I would have bought a SP6 since the battery issue is making my SP 2017 practically a desktop (but I don't work at a desk :-). The SP2 is my default laptop now.

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