Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-21T15:25:59+00:00

    I've seen more than a few reports on SP2017 this past week that look like yours.

    When I asked an internal contact about this, he asked that people use the

    Feedback Hub to report a problem and share the link back in a reply here (also

    include that battery report in the problem report). To *me* this looks like a

    battery failure as the report shows degradation that goes back quite a bit.

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  2. Anonymous
    2019-08-21T15:40:37+00:00

    I reported via the feedback hub as well, link here:  https://aka.ms/AA5vref

    Thanks

    Karen

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  3. Anonymous
    2019-08-21T17:11:06+00:00

    I work in IT and one of my users with a SP (2017) is having the same issue with diminished battery life. I checked every setting I could think of, checked for apps misbehaving. My finding are the same, battery life has drastically been reduced, either because the battery thinks its charged to 100% and it's not similar to the issues with the SP4's, or the battery is just degrading rapidly.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-21T17:28:49+00:00
    1. please run a battery report and post a link to the HTML file here
    1. please file a feedback hub problem report from the problem SP2017 and share a

    link to this report and reply with that link

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  5. Anonymous
    2019-08-22T00:59:44+00:00

    I just saw this thread. I have pretty much the same issues on my SP 2017 I5 256gb. Any suggestion would be appreciated.

    1. Link to batteryreport...

    https://1drv.ms/u/s!AvjG\_MPfoiFz13KO3up\_kavHSEed

    1. I just filed a report on feedback hub about the issues, but not sure how to generate a public link to the report. Here is the text...

    "Roughly coinciding with a firmware upgrade in late 2018 (around Nov) for my SP5 2017 I5 256 gb, my battery has been experiencing significant capacity issues. A full charge lasts at most 3 hours on normal load (mostly spreadsheet, Word), which fluctuates wildly and has been decreasing. Percentage on the battery icon does not seem to correlate with actual capacity remaining. Sometimes, battery stays on 100% for an hour, but drops to about 60 or 70% in 20 minutes, after which the machine loses power without warning and shuts off without first going to sleep. Lately, batteryreport appears to be reporting random numbers for the full-charge capacity. Because the battery status is unreliable and the machine shuts off unpredictably, the only way I can use it now is to leave it plugged in. I have the latest firmware and system updates installed, but the problem only seems to be getting worse, giving me only about 2 hours on battery at most. The random unpredictability is the biggest issue."

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