Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-05-24T17:15:54+00:00

    I have been through 282 charging cycles and my battery now lasts 20 minutes when fully charged. In my area battery replacements cost 300 USD since they all say they will need to install a new screen because it will break. I don't think it is worth the price, the 450USD charged by Microsoft is even worse, but it is unacceptable that an expensive device like Surface Pro is not repairable/upgradable.

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  2. Anonymous
    2021-05-24T17:28:44+00:00

    I agree, not worth the price to replace the battery or computer because Microsoft's total lack of customer service and accountabilty for this problem is not worth the price of ever buying another of their products. Such a shame because when they work, their products are great, but their total and boldface lack of acknowledgement, or compsentation, of this problem is totally unacceptable and I will never buy another of their products as a result.

    Good luck finding your solution.

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  3. Anonymous
    2021-05-28T02:50:53+00:00

    Only posting to lend my voice to the chorus

    My Surface Pro 5 will last for less than an hour on battery power. It will no longer provide any warning that it is about to shut down and I should plug it in leading to lost data/work/information.

    It is fine for now that I due to COVID I am no longer traveling for work and working without AC power - but once restrictions are lifted it will no longer meet my needs; and I will need to buy a new device.

    it is so disappointing as I love all other aspects of the Surface Pro - it was such great little computer.

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  4. Anonymous
    2021-06-10T23:53:22+00:00

    I'm facing the same issue as well. If I try to do a video call without plugging it in, it drops to 0% battery in 30 minutes, sometimes losing as much as 10% in one minute near the last part. I don't know what's causing the battery to go down so fast, and it's frustrating.

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  5. Anonymous
    2021-06-25T23:10:55+00:00

    Same problem here. Same issue , surface 5 pro i5 8gb 256gb

    Battery suddenly on 20-30 % drop to 0 and the surface shuts down,

    Very annoying, can use it for one hour max.

    You can not trust the battery reading, it just surprised you and shutdown,

    I Thoth about buying the pro 7 , but…..

    I don’t think I will buy it again.

    Changing the battery cost very much.

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