Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018 : around 40,000 0 44,000

Full Charge 2019(Early months) : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary

The battery is completely dead

Worst case = both.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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242 answers

Anonymous

2021-01-28T19:59:00+00:00

I too have this problem. I spent close to $2000 on my Surface almost 3 years ago. It feels like a waste of money now, even though I love using the Surface. It is now continually plugged in and I'm dreading the day it will quit.
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Anonymous

2021-01-28T22:24:14+00:00

I have a the similar problem, I regret like many other paying for this product.
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Anonymous

2021-01-29T22:58:25+00:00

I am having the same issue. I haven't even had mine for two years yet and this happens. I can no longer use it without the charger being plugged in. It does the same thing all the others have said, shutting off, battery indicator saying it is fully charged but when I unplug it dies again. This happened after an update and now it just isn't working anymore. I am so upset.
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Anonymous

2021-01-29T23:10:42+00:00

I dont know what else to do. They should do a recall for these laptops. Its a complete ripoff and a waste of money. It isnt fair.

I am tired of seeing all these posts and still they dont reach out to us.
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Anonymous

2021-01-30T11:19:10+00:00

I totally agree with you. It is unbelievable and unacceptable that they just ignore this. In fact, it's worse than that: when you are finally, after much effort, able to speak with a real person, that person denies having ever seen or heard of any problem with these computers. Either that's a total LIE, or their tech support people never read or are briefed on the contents of the messages they receive on THEIR OWN tech support platforms.

Please, someone, look into initiating a class action suit against Microsoft for this problem. I can't do it because I don't live in the US. I will completely join and support such a process though.
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