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Hello,
I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:
ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)
-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)
-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,
My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)
First bought (Jan,2018)
Full Charge 2018 : around 40,000 0 44,000
Full Charge 2019(Early months) : Starting to drop to 35,000
Full Chrage as of the last few months : 25,000
Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383
Now i cant use it outside without charger. This is very frustating while working**.**
As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?
If you have the same issues and any solutions/suggestions, feel free to share and discuss.
**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.
Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.
I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.
Update 3 9/1/19:
Seems like my battery is completely dead after testing at a computer shop.
Conclusion:
I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.
The battery life of my surface pro lasted less than 2 years.
That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)
Maybe 2 in 1 tablets/laptops are not ready for practical use.
Maybe other brands are geting better.
Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.
P.S.
For those who cant even turn the device on,
It's either the circuit is broken duee to defect/unfunctional battary
OR
The battery is completely dead
Worst case = both.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You can try calling third party pc repair shops to see if they would be willing to fix it. I had a surface pro 5 for college, it lasted me 1.5 years until the battery started degrading, and I gave up 3 months ago when it would randomly shutdown even when it was plugged in (battery capacity was less than 3000mah). I got a new (non microsoft) laptop.
did you find a solution for this? i am experiencing the same
No, Just what I wrote before. Try to use your suface pro on as much A/C as possible. And about once a week let the lithium ion battery run down to 20%. It is recommended on the internet in several places to tyr with lithium ion batteries to use them down to 20% and then stop charging at 80% some chargers figure this out, but I always recharge to 100%.
Did you see the what I am doing post (I am not saying this will work. I am just saying this is what I am doing.)
Battery days are Monday and Friday starting at Midnight. On battery days rund down to 20%. This seems to be best for the Lithium Ion Battery maintaining it's power. So on battery days not just at night but all day just use the computer as you normally would until battery down to 20%. Then charge.
This will limit the number of battery cycles to 2 a week.
On AC power keep at 100% charge if possible and only use battery on a battery day. This works for me. Each of you will probably have to pick your own battery days. But once I start using battery I always go down to 20%. Just like with my cell phone and then I charge.
To not lose battery power when you shutdown computer instead of putting it to sleep. Mine was losing 2.5% every 8 hours so in a week 7 days it would be at about 50%.
Turn off fast start up under power settings. Something draws power for this.
I turn my computer off when I am not using it. Batteries don't like being hot.
Best is go to Win+R and run shutdown /s /t5 which should get everything.
Or hold power button down for at least 20 seconds to be sure and power off.
May have to change what happens when the power button is pressed if it is set to sleep.
Run for 3 days on AC, then on 4th day run on battery to 20% or Run on battery all night on Mondays and Fridays. These are battery days. Not just at night but all day just use the battery down to 20%.
On AC days. When not in use, do what is best, either sleep or shutdown, and then unplug the AC until the computer is needed again. But keep it on AC always and charged to full 100% to not use a battery cycle.
And when running heavy duty programs like virus scans and games, always use AC.
I have seen some programs are so powerful like a Malwarebytes full scan that with the 45 watt charger even on AC at 100% the battery after the scan is finished will have dropped from 100% to something lower like 95%.
So I recommend getting a 65 watt AC charger to provide the amps needed that some programs (games) draw, or multiple applications. You will be able to tell which ones because the back of the laptop will be warm to hot. Not to hot to touch.
Set battery saver mode to always on.
can you please name the company that replaced your battery
The company I used is no longer in business. If you search the internet you will find companies charging about $300.
Nosolution - I gave up and moved on. Bought a non-Microsoft laptop.
I saw other replies to this chain, saying that the user has to schedule the use of battery power vs. AC in order to have the battery last longer. Odd that this is not in the Microsoft documentation, or any other "READ THIS FIRST" when you open the box - I started to hear about this after my laptop had died. Too little, too late. They offered to sell me a refurb for $600, but just felt ripped off my top-of-the-line laptop dying a few months after the extended warranty expired.
Hope this helps.
Such a shame. I feel that I made the stupidest investment. I brought it mainly because I had a friend that was really happy with his SP3. I feel that the SP3 was the best surface IMO.
Its interesting that we all experienced this problem just after the warranty expired or just after one year and a half. And Microsoft turning a blind eye on this.
I contacted the customer service and told me basically it was my fault. Because of "battery usage". I forwarded to them the link of this forum and one in Reddit. Pretty much ignored it. I dont want to pay for a refurbished
