Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-12-27T11:49:08+00:00

    I'm late on this, because I needed some time to investigate this issue on my children's Surface 5 from 2017. I have exactly the the same problem and so the Surface is useless after 2.5 yrs (issues since summer). Is there any chance to get some warranty or help from MS or is the only way not to buy any MS products in the future.

    Nope. In my experience and that of everyone else who has commented in this feed, the only help they might offer if you really INSIST is the possibility is to buy a refurbished model of the same 2017 Surface 5 for $600.  And to even get that, I had to vehemently argue and insist that this problem even exists. The guy responded that they had never heard of this problem before, so he was offering a great deal that I was not necessarily entitled too. Oh please... The blog feed we are on right here is on their Microsoft's own help forum! For them not to be aware of this would mean that no one at microsoft reads the messages on their help forum. And I've seen this same complaint on many other forums. They simply pretend to have no knowledge of the issue. This is the WORST customer service I have ever experienced!

    Do they actually think that we want to spend another $600 for the same useless model that is now three years old anyway? By the way, my machine no longer works even when it is plugged in.

    Sorry to rant...

    Anyway, I really wish someone would look into initiating a class action suit against them. I can't because I live outside the US.

    Good luck!

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  2. Anonymous
    2020-12-27T20:53:39+00:00

    I waited for months for a solution that never came, so decided to replace the battery myself. Many tutoriaks and hours later I got it done. 

    If you are in the US, I can fix yours for $150 + parts and shipping.

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  3. Anonymous
    2020-12-27T23:55:14+00:00

    Do you know if anyone tried to follow your suggestion?

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  4. Anonymous
    2020-12-27T23:56:59+00:00

    Unfortunately outside the US.

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  5. Anonymous
    2020-12-28T16:57:42+00:00

    Thanks, I'll keep that in mind for the next time I'm in the US.

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