Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-08-21T15:40:37+00:00

    I reported via the feedback hub as well, link here:  https://aka.ms/AA5vref

    Thanks

    Karen

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-21T15:25:59+00:00

    I've seen more than a few reports on SP2017 this past week that look like yours.

    When I asked an internal contact about this, he asked that people use the

    Feedback Hub to report a problem and share the link back in a reply here (also

    include that battery report in the problem report). To *me* this looks like a

    battery failure as the report shows degradation that goes back quite a bit.

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  3. Anonymous
    2019-08-21T14:38:48+00:00

    >would it be worth changing the battery or would that not help?

    >

    the batteries in Surface are NOT replaceable. Please file feedback hub problem

    report using the app and share the link to it in a reply. Also I'd like to see a

    full battery report. Open an administrative cmd prompt and run *powercfg

    /batteryreport* - upload the entire HTML file it produces to OneDrive and share

    a link here and attach it to the problem report.

    Hi Barb

    Link to battery report: 

    https://guesttalk-my.sharepoint.com/:u:/g/personal/karen\_foster\_guesttalk\_co\_uk/EV3JDkLu-P9Go8LF\_m6ApX0BqVLB-H9jeYCYOZo9LEyD\_A?e=qy51aO 

    Thanks

    Karen

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-20T15:50:44+00:00

    >would it be worth changing the battery or would that not help?

    >

    the batteries in Surface are NOT replaceable. Please file feedback hub problem

    report using the app and share the link to it in a reply. Also I'd like to see a

    full battery report. Open an administrative cmd prompt and run *powercfg

    /batteryreport* - upload the entire HTML file it produces to OneDrive and share

    a link here and attach it to the problem report.

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  5. Anonymous
    2019-08-20T14:46:48+00:00

    Hi Barb

    I have exactly the same problem and its getting worse by the day. As its out of warranty anyway, would it be worth changing the battery or would that not help?

    Thanks

    Karen

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