Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018 : around 40,000 0 44,000

Full Charge 2019(Early months) : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary

The battery is completely dead

Worst case = both.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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242 answers

Anonymous

2021-08-14T11:22:47+00:00

If what you say is true, then no one should keep their device plugged in.

I'd really like to see how someone manages not to break that min/max limit.
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Anonymous

2021-08-14T11:11:14+00:00

I've been wondering if you used that surface to depleted, and charged back 100% like most of the ppl, it's no wonder it died within 400 cycles.
I don't want to blame you, and doesn't want to retiocinate either. As far as i know li-ion, and pol batteries dont like to go below 20%, or higher than 80%. Charging them like this, could keep up about 1500 cycles.
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Anonymous

2021-06-25T23:10:55+00:00

Same problem here. Same issue , surface 5 pro i5 8gb 256gb

Battery suddenly on 20-30 % drop to 0 and the surface shuts down,

Very annoying, can use it for one hour max.

You can not trust the battery reading, it just surprised you and shutdown,

I Thoth about buying the pro 7 , but…..

I don’t think I will buy it again.

Changing the battery cost very much.
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Anonymous

2021-06-10T23:53:22+00:00

I'm facing the same issue as well. If I try to do a video call without plugging it in, it drops to 0% battery in 30 minutes, sometimes losing as much as 10% in one minute near the last part. I don't know what's causing the battery to go down so fast, and it's frustrating.
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Anonymous

2021-05-28T02:50:53+00:00

Only posting to lend my voice to the chorus

My Surface Pro 5 will last for less than an hour on battery power. It will no longer provide any warning that it is about to shut down and I should plug it in leading to lost data/work/information.

It is fine for now that I due to COVID I am no longer traveling for work and working without AC power - but once restrictions are lifted it will no longer meet my needs; and I will need to buy a new device.

it is so disappointing as I love all other aspects of the Surface Pro - it was such great little computer.
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