I have the same problem. I submitted a problem via Feedback Hub. Here's the link:
Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)
Hello,
I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:
ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)
-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)
-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,
My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)
First bought (Jan,2018)
Full Charge 2018 : around 40,000 0 44,000
Full Charge 2019(Early months) : Starting to drop to 35,000
Full Chrage as of the last few months : 25,000
Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383
Now i cant use it outside without charger. This is very frustating while working**.**
As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?
If you have the same issues and any solutions/suggestions, feel free to share and discuss.
**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.
Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.
I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.
Update 3 9/1/19:
Seems like my battery is completely dead after testing at a computer shop.
Conclusion:
I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.
The battery life of my surface pro lasted less than 2 years.
That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)
Maybe 2 in 1 tablets/laptops are not ready for practical use.
Maybe other brands are geting better.
Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.
P.S.
For those who cant even turn the device on,
It's either the circuit is broken duee to defect/unfunctional battary
OR
The battery is completely dead
Worst case = both.
Surface | Surface Pro | Power and battery
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242 answers
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Anonymous
2020-07-31T11:30:30+00:00 -
Anonymous
2020-06-23T01:35:57+00:00 Same here with Surface Book. Battery swollen so badly screen popped out. I was unaware of the problem until that happened. Why didn't MS notify people of a POTENTIAL FIRE issue? Of course, now my unit is just past the 3 year free replacement and the unit is impossible to repair. This is OUTRAGEOUS. Last time I purchase a MS product.
YES! First and Last.
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Anonymous
2020-06-22T18:46:06+00:00 Same here with Surface Book. Battery swollen so badly screen popped out. I was unaware of the problem until that happened. Why didn't MS notify people of a POTENTIAL FIRE issue? Of course, now my unit is just past the 3 year free replacement and the unit is impossible to repair. This is OUTRAGEOUS. Last time I purchase a MS product.
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Anonymous
2020-06-04T00:49:03+00:00 Same issue here. Purchased Dec. 2017. So under 3.5 years old. Generally keep the Surface 5 powered up on dock 24/7. Rarely use on battery except when traveling which is just a few times a year.
About a week or two ago, I shut down the machine, but instead of shutting down it went to blue screen and died there. Needed a hard shut down. When I went to do that I noticed the unit was REALLY hot.
Last night I needed to use it on battery. Probably used for about 1.5 hours and did soft shut down. Icon was showing 50% power left.
Tried to turn on this morning. NOTHING.
Plugged into dock. NOTHING.
Plugged into charger, started and showed 3% battery
Battery report shows nearly 50% loss in capacity since January of this year. It is now end of May..
48,370 mWh to 28,867 mWh
Same issue. Purchased Nov. 2017. Battery report shows just 20% capacity left today,From 45,000 mWh to 9,000 mWh!!!
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Anonymous
2020-05-31T06:03:16+00:00 I'm so sorry for you. Why isn't Microsoft paying attention to this problem?!