Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-02-09T14:50:05+00:00

    I totally agree and have been saying this for a long time. I also have no legal experience and, in addition, live outside of the US. Please, if someone reading this has the competency, or knows someone who does who would be willing to represent us, please help us to initiate a lawsuit (class action suit?

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  2. Anonymous
    2021-02-09T14:35:45+00:00

    We should do a lawsuit . I am pretty ignorant in that field and how we should do it. But I am willing to put up some money and cooperate. Microsoft definitely turning a blind eye on this.

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  3. Anonymous
    2021-02-09T13:35:33+00:00

    Same here: Battery (Surface Pro 5) went from around 49000 mWh to 13860 mWh in 478 cycles over a bit more than 3 years.
    (After one year the battery was at around 40000 mWH, 22000 mWh after 2 years.)

    Definitely not accetable and extremely disappointing.

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  4. Anonymous
    2021-02-07T13:32:02+00:00

    Same problem. Tried uninstalling the device driver to recalibrate. Tried cleaning the connectors. Ran the Surface Diagnostic Tool. Installed latest updates. 

    Installed batteries Information about each currently installed battery

    BATTERY 1
    NAME M1009168
    MANUFACTURER DYN
    SERIAL NUMBER 0147986729
    CHEMISTRY LION
    DESIGN CAPACITY 45,000 mWh
    FULL CHARGE CAPACITY 7,380 mWh
    CYCLE COUNT 251

    Seems like a very low cycle count to have lost so much capacity. Strikes me that there were serious hardware issues with the batteries used in this generation of Surface Pros.

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  5. Anonymous
    2021-01-31T17:02:40+00:00

    I just purchased an HP Pavillion X360 so there went my Stimulus check. lol  

    I had to move all my files to a hard drive just in case. It is also now crawling too. I am so upset because it was a gift from my Husband in May 2018.

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