Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2021-05-07T17:19:40+00:00

    Just thought I would chime in, same issue.

    I really like my Surface Pro 5, but the battery life stuff is ridiculous. I've got 334 cycles and a current full charge capacity of 11,100mWh. Even setting it to max power saving, browsing the internet in Edge with nothing else open, the computer will shut down on me for low power in less than an hour. If I try to play an old low demand game, it last 15 minutes, if that.

    I'm going to explore replacing the battery myself. I have all the needed tools to do it, just never done anything like it before.

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-04-27T19:41:42+00:00

    I do not have details on the refurbs. They come with a 90 day warranty.  Newer models, I have no data on battery life, although there are some threads in this forum about battery life.

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  3. Anonymous
    2021-04-27T19:08:37+00:00

    Do you know if the refurb has a new battery?  Or a refurb battery?

    Also, do newer Surface Pros suffer from this same issue?  Wondering if it is time to switch to another make...

    Thanks.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2021-04-27T18:26:39+00:00

    Information is available online at How much does out-of-warranty service cost for your Surface device or accessory? (microsoft.com) 

    For the US:

    For SP5, they do not replace just the battery, they replace the entire device with a refurb.

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  5. Anonymous
    2021-04-27T18:09:38+00:00

    Hi.  I'm in the same boat.  Bought Feb 2018.  Battery lasts 1-2 hours at most for simplistic computing tasks.  

    I may have the option to go through my credit card company, which provides extra warranty coverage, but they will want some sort of documentation.  I have seen some discussion here that it would cost $500 to have Microsoft replace the battery (or device itself?)  How do I go about getting this in writing?  Do I have to open a support ticket?

    Any guidance is appreciated.  Thanks.

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