Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-09T18:04:00+00:00

    My Surface Pro 1796/5/2017 i7 was purchased new in November 2017, and after 15 months of use, the battery no longer holds a charge making  the Surface unusable. Being an experienced IT professional, I looked into replacing the battery myself, but after considering the expense of a new battery, and reviewing the steps required to get at the battery to replace it (one of which is heating the display glass with a heat gun-already cracked a display attempting it in the past), I decided to go back to a notebook PC in which I can replace the battery myself if/when that time arises. Anyone that has researched this issue will find there are many of us unhappy Surface owners out there. It's a shame, that after spending almost $2,000 the tablet is unusable. after just over a year of use.  I'm all through with tablets.

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  2. Anonymous
    2020-01-08T09:27:22+00:00

    Agreed! Does anyone reading this know how to start a class action suit?

    I'm living outside the US right now so I think it would be difficult for me to initiate this but I will definitely join in and provide any help and support I can.

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  3. Anonymous
    2020-01-08T09:04:06+00:00

    I think there is no need for threatening, but to proceed with class action lawsuit. No clue how. But as their products have been constantly faulty, thats the way to go. That and just stop buying Microsoft products, or microsoft direct products at least.

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  4. Anonymous
    2020-01-07T20:54:41+00:00

    Microsoft's silence on this issue is deafening. I tried to engage with Surface Support on Twitter and other medium to no avail. They just won't comment on the issue.

    Do we have to threaten a class action lawsuit (which worked on Apple and they recalled the batteries on certain iPhone models) to get Microsoft's attention? At this point, given the pattern of behavior, I suspect Microsoft is fully aware of the issue.

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  5. Anonymous
    2020-01-05T08:23:28+00:00

    Thank you Nick, for the no screws no service advice, which I will follow from now on. Goodbye Microsoft!

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