Battery Degradtion : Surface Pro (5 , 2017) (I5, 256 gb)

Anonymous
2019-06-15T07:08:49+00:00

Hello,

I just wonder if some of you who own this version of Surface Pro have the same issues like mine as in below:

ISSUE: Battery at full charge drastically degraded and swingsConditions observed lately:-The battery runs out within 1-2 hrs just by browsing websites/Youtube (tested on both Chrome&M. Edge)

-To fully Charge, takes only around 20-30mins (Est. full charge not accurate)

-Battery sometimes drops by a ridiculous amount E.G. by 20-30% in 1 sec.After checked with Battert Report run in CMDAt Designed Cap at : 45,000,

My Full Charge history as below (Noted that i tried to reset the windows and all previous history is gone so this is what i remember)

First bought (Jan,2018)

Full Charge 2018                                 : around 40,000 0 44,000 

Full Charge 2019(Early months)          : Starting to drop to 35,000

Full Chrage as of the last few months : 25,000

Full charge as the last few days of notice: Swings from 22,000 to 9,000 life cycles at 383 

Now i cant use it outside without charger. This is very frustating while working**.**

As my device is out of warranty, after searching online, the onl way is replacement at 500USD which seems ridiculus to me just because of battery. I bought this expensive device for the reason of long-term use. this is just a year and a half. Shouldn't it last for 4-5 years for its price?

If you have the same issues and any solutions/suggestions, feel free to share and discuss.

**Update 1 8/19/19:**I can't turn on. I lost my files those i didn't back up. I don't have any other computer to use.

Update 2 8/22/19: I just bought a new PC just to work. I cant wait for 1-2 weeks (Send to another country as  there's no microsoft HQ in Thailand) and spend 500USD for just battery replacement.

I kinda gave up and thought it was my fault back then. Now, if you have the same problems. Please up vote.

Update 3 9/1/19:

Seems like my battery is completely dead after testing at a computer shop.

Conclusion:

I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

The battery life of my surface pro lasted less than 2 years.

That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

Maybe 2 in 1 tablets/laptops are not ready for practical use.

Maybe other brands are geting better.

Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD.

P.S.

For those who cant even turn the device on,

It's either the circuit is broken duee to defect/unfunctional battary 

OR

The battery is completely dead

Worst case = both.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-09-01T05:53:33+00:00

    Update 3 9/1/19:

    Seems like my battery is completely dead after testing at a computer shop.

    Conclusion:

    I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

    The battery life of my surface pro lasted less than 2 years.

    That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

    Maybe 2 in 1 tablets/laptops are not ready for practical use.

    Maybe other brands are geting better.

    Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD

    For those who cant even turn the device on,

    It's either the circuit is broken duee to defect/unfunctional battary 

    OR

    The battery is completely dead

    Worst case = both.

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  2. Anonymous
    2019-09-01T05:45:52+00:00

    Update 3 9/1/19:

    Seems like my battery is completely dead after testing at a computer shop.

    Conclusion:

    I am not a hardcore user. In less than 400 cycles, battery (all 4 cells) is dead.

    The battery life of my surface pro lasted less than 2 years.

    That means you have to pay 500 USD every 2 years. (Could have used this money to upgrade lol)

    Maybe 2 in 1 tablets/laptops are not ready for practical use.

    Maybe other brands are geting better.

    Why do we have to refurbish/replace the device for just a battery which shouldn't cost more than 50 USD

    Was this answer helpful?

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  3. Anonymous
    2019-08-28T06:21:56+00:00

    I have the same problem on my SP2017 (bought in August 2017). Now the capacity at full charge is 27,170 mWh according to battery report. It only lasts less than 2 hours while I did just web browsing and note taking (Onenote) ...

    Sometimes, it randomly shuts down while showing 30%~50% battery remaining. I tried battery calibration, but not sure if it worked or not. 

    It is really disappointing, because the longer battery life was one of the biggest improvement introduced in SP2017. Two years later, I simply cannot use it without charger...

    My feedback hub report:

    https://aka.ms/AA5y38r

    My battery report:

    https://1drv.ms/u/s!Ahh5YAaHUCoezjdrARzHCHkyzpL1

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  4. Anonymous
    2019-08-28T03:02:24+00:00

    Hi everyone,

    I've been reading about this problem and come across some suggestions like rolling back the firmware in Device Manager.

    Have anyone tried this?

    Best Regards.

    I might be mistaken... but I think drivers and system updates you can roll back, but firmware updates, once they have been applied, cannot be rolled back.

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  5. Anonymous
    2019-08-28T00:48:12+00:00

    No. The currently driver for Battery is from 06/21/2006, and I started seeing this problem around 1 month ago.

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