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Recently got a Surface Laptop 3 and damaged the rubber feet. Just wondering if Microsoft sells replacement rubber feet.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
You may order replacement feet online. Go to https://account.microsoft.com/devices and register your device. After it is registered, select your device, select start service online and choose Accessory > Misc. Enter the description of the problem and your shipping address. Then pick the color of the feet to match your device.
If you still need help, please contact Surface support. An advocate will be able to assist and send you replacements for the missing feet.
Hope that helps,
Greg
Thanks so much Greg! Thats fabulous.
I have ordered them. So happy!!
Microsoft is now sending the rubber feet! Mine is on the way
Confirmed. Thanks for the heads up
Thanks so much Greg! Thats fabulous.
I have ordered them. So happy!!
Microsoft is now sending the rubber feet! Mine is on the way
Thanks so much Greg! Thats fabulous.
I have ordered them. So happy!!
Please contact Surface support. An advocate will be able to assist and send you replacements for the missing feet.
Hope that helps,
Greg
This is a bold-faced lie. Contacting them, they will direct you to search Amazon or Best Buy for some generic rubber pads, but nothing specific to this device are available there or anywhere. My last attempt to contact Microsoft Support resulted in almost 2 hours mostly on hold dealing with 3 different people only for them terminating my call while on hold despite each one of them taking my phone number specifically for the purpose of calling me back if the call is accidentally terminated. No call back. No support. No replacement rubber feet. (I managed to screenshot the call duration a few minutes before the third person I was speaking to terminated the call on me while on hold.)
To their credit, they did offer to replace my entire Surface Laptop 3 under warranty, but what happens when the feet fall off of that one and the warranty has expired? What happens when the replacement has screen issues that my current one doesn't have? It's absolutely ridiculous that Microsoft glosses over this issue, when it's so obviously a prevalent problem with their devices.
Just sell the stupid rubber pads.
