Have you tried a usb-to-ethernet adapter and plugged the adapter into the dock as a workaround? Seems crazy to lose the wired connection when being on a dock.
Surface Laptop 4 + dock - Mouse & keyboard lag / freeze
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Anonymous
Hi,
This issue has been plaguing the Surface products - and I'm "glad" to report that the Laptop 4 is also suffering from it.
The problem: When I connect USB peripherals (especially gaming mice and keyboards) to the Surface Dock, they lag and/or hang every X time.
The same issue has been reported for the Surface Book 2 and Laptop 3. I own the latter and I've experienced this issue on that device personally. It has been fixed since, so I'm kind of disappointed to see the same issue on the Laptop 4 now.
To make matters worse, I've also experienced this issue with a Logitech MX Keys keyboard (not a gaming device). Every few minutes, sometimes more often, a key haaaaaaaaaaaaaaaaangs <- and causes stuff like that.
As I understand, the high report rate of gaming devices causes the Dock to disconnect-then-reconnect the usb devices every so often. Another cause I've read about was recent Windows versions powering down USB ports or something like that.
I can confirm that the same Dock (v1, in this case) with a Laptop 3 does not suffer from this issue. It's just the Laptop 4.
The only way to work around it is to connect the device via bluetooth (not always an option as many gaming devices do not have BT) or plug the USB in the laptop (not the Dock). This works for one device, but unfortunately I'm one of those guys who insist on using both a keyboard and a mouse :))
I would really appreciate a fix for this issue. Thanks!
Related support topics (barely scratching the Surface (ha!) here:
https://answers.microsoft.com/en-us/surface/forum/all/mouse-scrolling-lag-surface-dock-connection-issues/bdd8362c-e176-4d37-9298-c21dd260be04 https://answers.microsoft.com/en-us/surface/forum/all/mouse-scrolling-lag-surface-dock-connection-issues/bdd8362c-e176-4d37-9298-c21dd260be04
Surface | Surface Laptop | Performance and maintenance
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42 answers
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Anonymous
2022-10-28T22:36:47+00:00 -
Anonymous
2022-11-11T12:14:07+00:00 I am also facing the same keyboard lag issue. Infact 20 out of 20 colleagues I checked with have the same problem, have no resolution yet!! Frustrating to use Surface 4.
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Anonymous
2022-11-11T15:50:22+00:00 I stopped going crazy with it; I've been fighting this issue for over one year. I gave up and bought on Amazon a Wired Keyboard and Mouse Combo; I paid 15 dollars (https://a.co/d/g9tJnke) , and now I am stress-free, and everything works perfectly.
I would suggest doing the same.
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Anonymous
2022-11-11T16:04:10+00:00 I have a wired connection for my mouse and keyboard and the issue persists.
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Anonymous
2022-11-11T17:14:51+00:00 Have you tried a usb-to-ethernet adapter and plugged the adapter into the dock as a workaround? Seems crazy to lose the wired connection when being on a dock.
We have used the USB-C surface travel docks. When ethernet is plugged into that the issue does not seem to be there. However I don't think you should have to use the surface dock and an additional travel adapter just to get a wired internet connection. This seems to be a issue on microsofts end big time. I have a ticket open with their support and the current frontline agent isn't very helpful.