Surface Laptop 4 + dock - Mouse & keyboard lag / freeze

Anonymous
2021-12-17T17:47:47+00:00

Hi,

This issue has been plaguing the Surface products - and I'm "glad" to report that the Laptop 4 is also suffering from it.

The problem: When I connect USB peripherals (especially gaming mice and keyboards) to the Surface Dock, they lag and/or hang every X time.

The same issue has been reported for the Surface Book 2 and Laptop 3. I own the latter and I've experienced this issue on that device personally. It has been fixed since, so I'm kind of disappointed to see the same issue on the Laptop 4 now.

To make matters worse, I've also experienced this issue with a Logitech MX Keys keyboard (not a gaming device). Every few minutes, sometimes more often, a key haaaaaaaaaaaaaaaaangs <- and causes stuff like that.

As I understand, the high report rate of gaming devices causes the Dock to disconnect-then-reconnect the usb devices every so often. Another cause I've read about was recent Windows versions powering down USB ports or something like that.

I can confirm that the same Dock (v1, in this case) with a Laptop 3 does not suffer from this issue. It's just the Laptop 4.

The only way to work around it is to connect the device via bluetooth (not always an option as many gaming devices do not have BT) or plug the USB in the laptop (not the Dock). This works for one device, but unfortunately I'm one of those guys who insist on using both a keyboard and a mouse :))

I would really appreciate a fix for this issue. Thanks!

Related support topics (barely scratching the Surface (ha!) here:

https://answers.microsoft.com/en-us/surface/forum/all/mouse-scrolling-lag-surface-dock-connection-issues/bdd8362c-e176-4d37-9298-c21dd260be04 https://answers.microsoft.com/en-us/surface/forum/all/mouse-scrolling-lag-surface-dock-connection-issues/bdd8362c-e176-4d37-9298-c21dd260be04

Surface | Surface Laptop | Performance and maintenance

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  1. Anonymous
    2022-05-15T14:18:18+00:00

    I can join the list of people having this issue.

    I have a Surface Laptop 4 and use a Logitech G910 keyboard and a G502 Lighspeed Mouse.

    I have a USB C Dock in which both keyboard and mouse + monitor are attached.

    The symptoms are exactly the same on the keyboard, but my mouse is always working.

    I cannot, however, attach my keyboard directly to the USB A port on the surface, as it will display the same symptoms there. The funny thing is, that it has worked before on this device with the exact same setup (including windows 11), but at some point in March, it started showing these symptoms.

    I will join the choir of saying: Please fix this asap, as it is pretty much impossible for me to do any work with this setup.

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  2. Anonymous
    2022-05-02T15:01:42+00:00

    Confirmed updated firmware this does NOT fix the issue, would really like some attention to this, buying new hardware shouldn't be so obviously glitchy without resolution. This was an issue with the original dock and surface book when first released but resolved itself eventually, come on Microsoft, be better.

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  3. Anonymous
    2022-04-27T16:27:55+00:00

    I have the same issue with Surface Laptop 4 13inch 32g black, always an issue with connecting my MX keyboard and surface dock 2. Windows 11 sucks. my 1st generation Surface Laptop still has windows 10 and works 10000000000 better

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  4. Anonymous
    2022-03-26T02:37:52+00:00

    Hello,

    I have the same problem. My new Surface Laptop 4 with Surface Dock 2 not work correctly. Every few minutes, sometimes more often, the mouse and keyboard freeze / lag. I'm trying a different mouse, a different keyboard, updates, diagnostics, upgrading to Windows 11 and the problem is still the same.

    Is the repair permanent and working without problems?

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  5. Anonymous
    2022-02-04T15:54:51+00:00

    Branden,

    Thanks for your post! So far (knocking on wood) my issue is now resolved. Much appreciated!

    Based upon your link to Reddit, looks like there is more of a better community on there than help here.

    Thanks!

    John

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