Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-06-07T05:32:48+00:00

    completely reinstalled windows incl. performing deleting all files on my HD.  No apps or programs were installed.  Ran all windows updates.  Battery still drained. :(

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  2. Anonymous
    2018-06-07T05:41:31+00:00

    completely reinstalled windows incl. performing deleting all files on my HD.  No apps or programs were installed.  Ran all windows updates.  Battery still drained. :(

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  3. Anonymous
    2018-06-07T07:17:27+00:00

    I had the same problem with  my 2016 Surface Pro 4 with the batter drain.  I also had a problem with the screen shaking to a point that it was unreadable.  Microsoft, after 6 months of trying all kinds of fixes replaced my SP4.  I have been working with it about two weeks and notice that the battery drain is very small now.  I can leave it for a few days and the battery is still in the 90% or better range.  That is wonderful.

    Cheers,

    JerryBangkok

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  4. Anonymous
    2018-06-11T21:34:22+00:00

    So I don't get.  I create a thread regarding a battery drain issue.  MS Agent asks for a sleep report.  I provide 2 of them, and instead of getting a response, I get my thread merged with another thread having similar issue.  Yet, no further response from MS Agent afterwards.  I get it, it's probably easier to keep similar topics in one thread, but it also makes it look like this is not a prevalent issue when everyone's issue is merged into one thread.  At least give me a follow up to what you asked for and what I provided.  Each evening, I shut down at 100% and the following evening I am starting at 90%.

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  5. Anonymous
    2018-08-19T02:33:41+00:00

    Guys..

    This is my 2 cents worth.

    It's frustrating. I purchased my Surface Pro 4 in May 2017.

    It was a new unit and I was excited with it. Soon enough I realized that there was a serious flaw with the Battery Drain. I began to check and the Q&A went back as far as 2014 as I can see. Could be further back though. Same Q&A. I also tried all those suggestions given. NOTHING seems to work. So I am totally disappointed.  I'd probably just cut my losses and move on with another  brand. Sadly this series is NOT a thumbs up for me.

    But I must say that I am very pleased wit ALL the other features available. It's only the battery drain thing. I cannot predict when I will be left high and dry and that is not good.

    Sad Customer.

    Brian E.

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