Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-01-09T10:16:25+00:00

    I only used my SP4 a number of times when I noticed the battery draining power when the device was shut down. I took it back to Microsoft and they replaced it with a reconditioned one. The issue continues with the replacement device. This will be the last time I purchase a Microsoft device. I will be recommending to family and friends not to purchase devices from Microsoft.

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  2. Anonymous
    2020-01-15T10:49:32+00:00

    MICROSOFT THIS IS NOT GOOD ENOUGH. HUNDREDS OF SURFACE OWNERS (including me) HAVE THIS PROBLEM BUT YET YOU DO NOTHING ABOUT IT!

    WHEN ARE YOU GOING TO FIX THIS?

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  3. Anonymous
    2020-01-16T17:46:42+00:00

    I've moved on to a compact Dell notebook.  And now to deal with the mess when when I had to upgrade my other computer from Win 7  to Win 10 recently... that's another story.  Sure wish someone would make a Linux version that is easier to use... would like to divorce myself from Microsoft entirely, but going to Apple doesn't look any better to me. Thanks for nothing, Microsoft.

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  4. Anonymous
    2020-02-02T17:14:41+00:00

    Guessing this is never going to be solved now. At this juncture it's is obvious that us Surface Pro 4 owners are now dumped in a legacy hardware category with Microsoft diverting precisely zero resources into this issue despite it having been ongoing for years. It is a lesson learned.

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  5. Anonymous
    2020-02-02T17:33:41+00:00

    Yes, sadly I would have to agree. We bought premium Microsoft hardware and after a few years are no longer properly supported. And probably something relatively trivial to tweak in the firmware to take it back to how it was before the problem appeared. I expected more from Microsoft than this! Very disappointed!

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