Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-07-16T11:08:15+00:00

    I took my device to Microsoft and they exchanged it for a new device. If the issue continues with the new device I will be seeking a full refund. 

    All well and good if your device is in the warranty period - myself and most others this issue happens a few months out of warranty. (3 months for me)

    Then we're left with just an expensive drinks tray.

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  2. Anonymous
    2019-07-16T11:47:09+00:00

    my device is out of warranty :(

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  3. Anonymous
    2019-07-16T11:57:27+00:00

    my device is out of warranty :(

    Drinks tray it is then ...

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  4. Anonymous
    2019-07-16T13:08:13+00:00

    If you live in Australia and your device is out of warranty, the device is still covered under Australian Consumer Law.

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  5. Anonymous
    2019-07-17T10:28:01+00:00

    "If you live in Australia and your device is out of warranty, the device is still covered under Australian Consumer Law."

    I'm not so sure about that MikeRyan7.

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