Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-04-06T09:42:58+00:00

    Thats great that you love the Surface 6 . I would love the Surface 4 if it didn’t have the battery drain issue & it now stops charging @ 49%. 

    With these issues not being fixed I will NOT be purchasing any other Microsoft products unfortunately. 

    Regards Darren

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  2. Anonymous
    2019-04-07T12:24:08+00:00

    I work in a large govt agency and we purchased about 6 surface pro 4’s when they were out as we were considering them for our organization. 2 out of 6 of them experienced this battery issue of course after warranty expired. After way too much time troubleshooting and following all recommendations we believe it’s simply a hardware battery issue. I gave up on the unit I was using and swapped it to another one that seemed ok and problems went away. Units that have problem drain abt 10% day when off or any other mode regardless of what you do. Needless to say we won’t be buying more of these Surface devices.

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  3. Anonymous
    2019-04-08T12:00:39+00:00

    I charged SP4 to 100% and shut it down. But when I on it after 8 hrs its at 83%. 

    How can I fix it?

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  4. Anonymous
    2019-04-08T16:18:36+00:00

    Thank You For Posting in  Microsoft Community. Call Microsoft online support l-833-666-2l66 between 10 AM to 7 PM EST. We will Help you to fix your Issues.

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  5. Anonymous
    2019-04-09T05:01:15+00:00

    Any progress on that fix for the Surface Pro 4 battery drain @Loyd_G ?

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