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I have read many posts and made many attempts to correct this problem without any success.
I was traveling for 3 months and when I returned the battery was completely dead.
Also, each night since my return, the battery drains as much as 12% overnight while shutdown.
I have all MS updates but the problem continues.
Please advise.
THX! :)
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That means around 2% battery drains every hour although being completely shut down.. Is it normal? I mean when you bought this surface pro 4 and used it for the first time.. have you ever noticed when shut down, the battery drain already in this 2% decrease condition every hour?
After waking it up at 8am yesterday morning to read the battery level I shut it down fully again. At 9am this morning I turned it on and it just started to power on the (Surface appeared on the screen) and then it shut down. To power it on again I had to connect the power supply and it showed 0% charge. So in 32 hours it completely drained its battery when it was shut down. I used to leave it a few weeks between uses sometimes and it would still have plenty of charge as long as it had been shut down or hibernated.
After waking it up at 8am yesterday morning to read the battery level I shut it down fully again. At 9am this morning I turned it on and it just started to power on the (Surface appeared on the screen) and then it shut down. To power it on again I had to connect the power supply and it showed 0% charge. So in 32 hours it completely drained its battery when it was shut down. I used to leave it a few weeks between uses sometimes and it would still have plenty of charge as long as it had been shut down or hibernated.
Let's hope it's not a battery health problem. If so, these methods below suggested won't help..
Open control panel, choose small icon in "view by" box... then look for Power Options, select Choose what the power button does, click Change settings that are currently unavailable, "uncheck" Turn on fast start-up, click Save changes
or
Open command prompt (as an administrator suggested).. type shutdown /s
then hit enter (if any dialog box appear just hit enter or click close)…. wait few seconds before it starts shut down itself
P.S. I think turn off fast start up won't help in your case, but give it a try won't do any harm too
Thank you for your ideas - it is appreciated.
I have already turned off the fast startup.
I've also tried shutting down with the power button (Set to Power down for both battery and mains power profiles)
Also tried the Windows key and selecting Power - Shutdown
Also tried the Windows Key + X then U U
Will try the command prompt tonight
Have also tried disconnecting type cover in case it was that which was discharging the battery.
Below are the Firmware versions which windows update says is up to date
When did you start experiencing this battery issue? From when I first purchased the Surface pro. over a year ago.
What troubleshooting steps have you tried so far? MS OS updates and tried to turn off anything that might be using the battery while in sleep or shutdown mode.
