Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2018-11-27T20:25:11+00:00

    I called MS Surface support and discussed the problem (since my machine is still under warranty). They had me check for new updates, and there was one (Cumulative update for version 1803 KB4467682), which I installed. Shut down the machine normally (not full shutdown), and after an hour, it was cool to the touch. Previously, it was hot after an hour of shutdown. So I'm hopeful that they have solved the problem. But this is a SP6, not SP4, so I can't address if it will solve all problems people have been having.

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  2. Anonymous
    2018-12-15T17:28:55+00:00

    surface pro 4, 3 years old.

    Had the battery drain issue 18 months ago but it got sorted without any intervention by me.

    Its back now.

    Surface is fully up to date.

    removed and reinstalled battery drivers.

    turned off hibernation.

    Issue still persists. Ive since ordered a new dell xps 13. I wont be speding my money on another piece Microsoft hardware.

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  3. Anonymous
    2018-12-15T20:35:12+00:00

    Sounds familiar.

    I'm typing this on my new HP Spectre 13" 2-in-1.

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  4. Anonymous
    2018-12-16T13:32:50+00:00

    I have the same problem. Battery is draining so fast.

    SP4 is 2 years and 9 months old.

    Now I've switched to a Lenovo Thinkpad 580, which is solid and reliable.

    I will never buy a Microsoft device again :-(

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  5. Anonymous
    2018-12-23T07:16:48+00:00

    Use this command to shutdown the computer:

    shutdown /p

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