Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-01-03T18:21:55+00:00

    Did someone make manual replacement of the battery and succeed to solve the problem?

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  2. Anonymous
    2019-01-03T18:01:12+00:00

    I had an SP4 that developed the same battery drain issues. Would select shutdown and battery would drain about 20% - 30% per day.  I did several wipes/reinstalls all the troubleshooting. Luckily I was still covered by my Complete warranty and was able to swap it out for a refurb SP4 and it's completely fixed. Will now drain maybe 1-2% per day.  

    It absolutely is a hardware issue, if you have the opportunity to get it replaced under warranty definitely do it.

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  3. Anonymous
    2019-01-03T03:09:32+00:00

    I'm having the same issue. The battery just cannot last through the week even it's completely shut down. This is non issue before but I realize this happened since middle of 2018. I hope Microsoft will rectify this issue ASAP.

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  4. Anonymous
    2019-01-02T19:24:49+00:00

    I've the same problem, my SP4 was in warranty until last novembere.. and everything was right until then.. Now it suffer this problem... 5% / 10% loss over night

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  5. Anonymous
    2018-12-25T14:37:12+00:00

    I am unsubscribing from this thread, as I no longer want to think about it.  I've moved on - I'm very happy with my new HP.  

    Good luck to you all, I hope you find a resolution that works for you.

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