I just want to say I agree.
Battery Drains While Shutdown
I have read many posts and made many attempts to correct this problem without any success.
I was traveling for 3 months and when I returned the battery was completely dead.
Also, each night since my return, the battery drains as much as 12% overnight while shutdown.
I have all MS updates but the problem continues.
Please advise.
THX! :)
Surface | Surface Pro | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
235 answers
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Anonymous
2019-01-14T18:01:53+00:00 -
Anonymous
2019-01-14T17:54:38+00:00 Hey Microsoft,
It is apparent this is a problem for a lot of Surface users. It is also apparent to me that the various partial remedies and fixes suggested here are time consuming and possibly difficult for non-programmers to embrace. I think you are not serving your customers by making this situation more difficult than it needs to be. Please come up with a simple, straightforward way to shut the Surface down so the battery will not drain. So users who want it to shut down completely can have that option easily, and those who do not mind if their battery slow leaks all the time can have it that way. As I read various e-mails about this problem, I get the uneasy feeling that Microsoft does not understand why this is a problem, and does not understand that not everyone is a computer programmer. I think you have become detached from your customers if they are not computer geeks. That does not make me feel like buying more Microsoft products in the future.
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Anonymous
2019-01-11T10:42:49+00:00 I've noticed that if you swap in registry csenabled from 1 to 0 and back only for the next time that the surface will be turned on this problem will disappear.
it happened to me the two times that I've done that... it's very strange
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Anonymous
2019-01-10T04:32:05+00:00 What annoys me the most about all this, is that there is no need for tablets to have a battery that is almost impossible to replace. In a period where everybody is trying to recycle stuff, that manufacturers make phones and tablets which are basically designed to be scrapped once the battery dies, as the cost of replacing it means you are better off buying a new one, is ridiculous.
I hadn't used my SP4 since last posting here, and was pleasantly surprised when I switched it on and saw that it still had 60% battery left. I should have known better though, as it did what it has done before and the battery drains really quickly, meaning that somehow it loses track of the actual battery level when left for a while.
The so called 60% battery left, drained in about an hour. I wish there was a company out there that could do easy battery replacements. But most I have seen, do warn that the screen could be damaged and also need to be replaced when swapping out the battery.
Never buying a Microsoft branded tablet or laptop ever again. The customer service, and lack of proper replies from them here, has put me off them for life.
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Anonymous
2019-01-07T10:02:31+00:00 I have this exact problem right now, except that my warranty ended on 27th December 2018 and they're expecting me to pay for servicing because of this problem that has always been there for 5 months but gave them the benefit of the doubt because this was the 4th surface pro 4 that i have received ( due to separate problems such as heavy battery drain, defective screen, and flickering screen).