Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-07-16T10:19:48+00:00

    I took my device to Microsoft and they exchanged it for a new device. If the issue continues with the new device I will be seeking a full refund.

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  2. Anonymous
    2019-07-14T17:37:43+00:00

    How can we be heard from Microsoft? What can we do?

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  3. Anonymous
    2019-07-11T13:23:53+00:00

    Jay,

    I'm curious as to what external battery and connectors you are using as a work-around. Microsoft has not acknowledged this issue AFAIK and in my opinion, it is clear that Surface Engineering (as opposed to the Service Delivery Agents that respond in these forums and tell you to reimage to fix) does not acknowledge any specific issue until they have a fix (which could be never). 

    My neighbor with an SP4, who was previously afflicted with the dead typecover issue, bought one of those bluetooth typecovers and last month got hit the battery drain while shutdown problem. I could not find any driver issues. I reimaged it for him and that (of course) didn't solve the problem. He's now the happy owner of a Dell...

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  4. Anonymous
    2019-07-11T07:01:21+00:00

    Dear Micorosft Surface team,

    There is clearly a problem with the Surface Pro 4 battery that needs to be addressed. I have offered to loan my Surface Pro 4 to your engineers  should that assist with investigations.

    It is really, over to you now.

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  5. Anonymous
    2019-07-11T05:21:31+00:00

    My Surface Pro 4 shutdown drainage is in that range.  After 8 or 9 hours, it loses from 8 to 12 percent.  Same before and after update to 1903.  Quick start option setting doesn't make any difference either.  Also using the command line shutdown.exe doesn't make any difference.  Same for hibernate or shutdown.  As far as I know, the only way to use a Surface Pro 4 on battery after an extended shutdown is to use an external battery that weighs almost as much as the Surface Pro.  If the future resembles the past, Microsoft will solve this problem in a year or so.

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