Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

235 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-07-17T10:28:01+00:00

    "If you live in Australia and your device is out of warranty, the device is still covered under Australian Consumer Law."

    I'm not so sure about that MikeRyan7.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-07-16T13:08:13+00:00

    If you live in Australia and your device is out of warranty, the device is still covered under Australian Consumer Law.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-07-16T11:57:27+00:00

    my device is out of warranty :(

    Drinks tray it is then ...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-07-16T11:47:09+00:00

    my device is out of warranty :(

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-07-16T11:08:15+00:00

    I took my device to Microsoft and they exchanged it for a new device. If the issue continues with the new device I will be seeking a full refund. 

    All well and good if your device is in the warranty period - myself and most others this issue happens a few months out of warranty. (3 months for me)

    Then we're left with just an expensive drinks tray.

    Was this answer helpful?

    0 comments