Battery Drains While Shutdown

Anonymous
2018-01-16T03:04:25+00:00

I have read many posts and made many attempts to correct this problem without any success.

I was traveling for 3 months and when I returned the battery was completely dead.

Also, each night since my return, the battery drains as much as 12% overnight while shutdown.

I have all MS updates but the problem continues.

Please advise.

THX! :)

Surface | Surface Pro | Power and battery

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  2. Anonymous
    2018-03-09T17:01:17+00:00

    There are two answers in this thread.  The first, do not mess with the Registry.  Do not change the CsEnabled setting to 1.

    The second is a Modern Standby system will use the battery when not in use.  You can make changes to your power settings to limit that usage but it should use at least some.

    The one sleep study provided by the OP is dysfunctional and only shows the longest Modern Standby session to be 6 minutes.  No info can be gotten from such a report.

    If you want help, tonight when you are done with your system, remove the power and let the display turn off.

    In the morning, do not attach the power cable but hit the space bar to activate the display.  Let it run a few minutes and then get a sleep study report. 

    If hitting the space bar does not activate the display, press the power button for about a second.  If this is required you should see a logo and possibly spinning dots but you will not be required to sign in. 

    The request assumes you have not altered your configuration or your Registry.

    If you want to move this along, you need to provide info which will disprove a normal situation is causing the battery drain......... please .....

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  3. Anonymous
    2018-03-09T12:54:50+00:00

    Hello, Try last post step step reset ? any fix have ?

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  4. Anonymous
    2018-03-05T14:48:02+00:00

    I guess if it were ME, I'd try a complete wipe and reinstall and not install programs or apps or configure anything at all and compare battery performance. If you want to go this route, here are instructions:

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage and download a recovery image for your Surface. You will need a 16GB USB stick formatted FAT32. Unzip/extract the recovery zip to the formatted USB stick and then-

    To reset your Surface from a USB recovery drive:

    Step 1:        Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds).

    Step 2:         Insert the USB recovery drive into the USB port on your Surface.

    Step 3:        Press and hold the volume-down button while you press and release the power button on your Surface.

    Step 4:         When the Surface logo appears, release the volume button.

    Step 5:        When prompted, select the language and keyboard layout you want.

    Step 6:         Select Troubleshoot > Reset your PC.

    If prompted for a recovery key, select Skip this drive at the bottom of the screen.

    Step 7:         Select the target operating system you wish to reset. This refers to the current operating system installed on your Surface.

    Step 8:        Select Yes, repartition the drives, and on the next page, select Next.

    Step 9:         Choose Just remove my files.

    Step 10:        Select Reset.

    Surface restarts and the Surface logo displays while the reset process continues (this can take a while).

    I don't work for Microsoft. I can try to "escalate" but lately I have not received replies to emails I send in on customer issues.

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  5. Anonymous
    2018-03-05T14:22:07+00:00

    In some of the articles I have a suggestion for the Intel management engine driver, I did not make it back to the mentioned driver. what does the barb bowman think about this issue?

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