Why do you think it is a hardware issue? As far as I know, it affects all Surface Pro 4 PCs. Even if that were not the case, I would suspect this is a software problem that is drawing power when Windows is shutdown.
Battery Drains While Shutdown
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
I have read many posts and made many attempts to correct this problem without any success.
I was traveling for 3 months and when I returned the battery was completely dead.
Also, each night since my return, the battery drains as much as 12% overnight while shutdown.
I have all MS updates but the problem continues.
Please advise.
THX! :)
Surface | Surface Pro | Power and battery
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
235 answers
Sort by: Most helpful
-
Anonymous
2019-07-20T02:28:28+00:00 -
Anonymous
2019-07-17T22:17:02+00:00 I've pretty much tried ALL of the potential solutions and none of it fixed my battery drain issue.
I now strongly believe this is a hardware issue.
Will I ever buy another surface product? Hell no!
-
Anonymous
2019-07-17T10:28:01+00:00 "If you live in Australia and your device is out of warranty, the device is still covered under Australian Consumer Law."
I'm not so sure about that MikeRyan7.
-
Anonymous
2019-07-16T13:08:13+00:00 If you live in Australia and your device is out of warranty, the device is still covered under Australian Consumer Law.
-
Anonymous
2019-07-16T11:57:27+00:00 my device is out of warranty :(
Drinks tray it is then ...