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Battery Drains While Shutdown
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Anonymous
I have read many posts and made many attempts to correct this problem without any success.
I was traveling for 3 months and when I returned the battery was completely dead.
Also, each night since my return, the battery drains as much as 12% overnight while shutdown.
I have all MS updates but the problem continues.
Please advise.
THX! :)
Surface | Surface Pro | Power and battery
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235 answers
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Anonymous
2019-04-08T16:18:36+00:00 -
Anonymous
2019-04-08T12:00:39+00:00 I charged SP4 to 100% and shut it down. But when I on it after 8 hrs its at 83%.
How can I fix it?
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Anonymous
2019-04-07T12:24:08+00:00 I work in a large govt agency and we purchased about 6 surface pro 4’s when they were out as we were considering them for our organization. 2 out of 6 of them experienced this battery issue of course after warranty expired. After way too much time troubleshooting and following all recommendations we believe it’s simply a hardware battery issue. I gave up on the unit I was using and swapped it to another one that seemed ok and problems went away. Units that have problem drain abt 10% day when off or any other mode regardless of what you do. Needless to say we won’t be buying more of these Surface devices.
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Anonymous
2019-04-06T09:42:58+00:00 Thats great that you love the Surface 6 . I would love the Surface 4 if it didn’t have the battery drain issue & it now stops charging @ 49%.
With these issues not being fixed I will NOT be purchasing any other Microsoft products unfortunately.
Regards Darren
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Anonymous
2019-04-05T08:39:15+00:00 yeah its pretty ****
i've had a few replacement devices and if i leave it for a week, shutdown, the battery will be 0% which can't be good for it
On the ohter hand, surface pro 6 is great
the 4 is relagated to a media server plugged in at home