Bluetooth Mouse lag

Anonymous
2013-05-01T15:27:34+00:00

Recently bought the Surface Pro 128GB.

Having been annoyed by the temperament of the touchpad, I bought a Microsoft Bluetooth mouse.

What I've found is that, when copying data over a network, the bluetooth mouse begins to lag.

Using the touchpad/pen is unaffected.

Makes me wonder whether the Wireless NIC and Bluetooth Module are using the same bus and/or whether this is a known issue.

Surface | Surface Pro | USB-C

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-04-15T13:36:47+00:00

    I have just been reading through this, and I have quick question, guys.

    Have anybody tested this issue with an external bluetooth device? Like a USB bluetooth adapter?

    The logic behind this is this: If the issue is interference on the Marvel chip, than disabling the build in bluetooth, and using and external one, would split the interfering channels. Just like using the 5ghz channel does on the routers.

    I know this isnt a solution, but if it works, it is a LOT cheaper than buying a 5ghz router.

    that's been tested and proofed already.

    The fact is, however, that we are talking about an expensive computer with only 1 USB port: no option to waste it because of MS' bad.

    Just to confirm. That solution works?

    As I said in my post before. I know it isnt a solution, but it is a work around for now. 

    If that works, it also means that the problem is the Marvel device. That it uses the same antenna on 2,4ghz. To solve this with software, is not easy when the hardware is wired that way...

    If you look at the link from page 3, it shows the connection on this chip/antenna.

    http://www.marvell.com/wireless/assets/8787.pdf

    It also means that the way I see it, there are only 2 options if you dont want to use the USB. Find a channel/frequency on your router that is not used by a device, or change router to a 5ghz. :)

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  2. Anonymous
    2014-04-15T13:22:49+00:00

    I had this problem using a targus Bluetooth keyboard with touch pad, and a dell Bluetooth mouse. Enabling Bluetooth Collaboration was the resolution for me, but only after first disabling the touch pad on my keyboard.

    I found the setting for Bluetooth Collaboration in the properties for the network adapter. Commonly, Bluetooth is included with the wireless chips. So to resolve:

    Open Network Connections (In windows 8, select the windows key and X , then select network connnections

    Select your WiFi adapter (not your Bluetooth adapter), right click and select properties.

    In the WiFi properties window, select Configure button.

    In the <your network adapter name> Properties window, click on Advanced property sheet(tab).

    In the Property Option list, scroll until you find Bluetooth Collaboration.

    In the Value option list, select On (instead of auto or Off).

    click OK, and close all open windows.

    Test.

    it looks like this solution doesn't apply to the Surface's wifi-bluetooth chip / driver combination.

    This thread doesn't discuss general wifi-bluetooth issues, but only Surface-related.

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  3. Anonymous
    2014-04-15T13:21:21+00:00

    I have just been reading through this, and I have quick question, guys.

    Have anybody tested this issue with an external bluetooth device? Like a USB bluetooth adapter?

    The logic behind this is this: If the issue is interference on the Marvel chip, than disabling the build in bluetooth, and using and external one, would split the interfering channels. Just like using the 5ghz channel does on the routers.

    I know this isnt a solution, but if it works, it is a LOT cheaper than buying a 5ghz router.

    that's been tested and proofed already.

    The fact is, however, that we are talking about an expensive computer with only 1 USB port: no option to waste it because of MS' bad.

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2014-04-15T12:32:32+00:00

    I have just been reading through this, and I have quick question, guys.

    Have anybody tested this issue with an external bluetooth device? Like a USB bluetooth adapter?

    The logic behind this is this: If the issue is interference on the Marvel chip, than disabling the build in bluetooth, and using and external one, would split the interfering channels. Just like using the 5ghz channel does on the routers.

    I know this isnt a solution, but if it works, it is a LOT cheaper than buying a 5ghz router.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2014-04-14T20:01:36+00:00

    I had this problem using a targus Bluetooth keyboard with touch pad, and a dell Bluetooth mouse. Enabling Bluetooth Collaboration was the resolution for me, but only after first disabling the touch pad on my keyboard.

    I found the setting for Bluetooth Collaboration in the properties for the network adapter. Commonly, Bluetooth is included with the wireless chips. So to resolve:

    Open Network Connections (In windows 8, select the windows key and X , then select network connnections

    Select your WiFi adapter (not your Bluetooth adapter), right click and select properties.

    In the WiFi properties window, select Configure button.

    In the <your network adapter name> Properties window, click on Advanced property sheet(tab).

    In the Property Option list, scroll until you find Bluetooth Collaboration.

    In the Value option list, select On (instead of auto or Off).

    click OK, and close all open windows.

    Test.

    Was this answer helpful?

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