BATTERY DRAIN ISSUE OF SURFACE PRO 6

Anonymous
2019-08-14T06:04:53+00:00

I use my Surface Pro 6 for official work. No heavy usage for the Surface Pro 6, The device is on from morning 10AM to evening 7 PM. After that the device is switched off and kept in the backpack.

But...

After recent update received for Surface Pro 6, I have noticed that the battery is drained by 5-10%. Even though the device is completely switched off then why the drain?? Plus I keep the device fully charged before shutting it off in the evening.

I do-not need the solution like reset the device & there is no heavy RAM usage application installed on the device. I have checked the RAM usage and there is no application as such which can drain the battery.

So kindly give the proper reason for the draining of the battery.

UPDATE 16-08-2019.

I had charged my device 100%; Switched it off completely and since it was holiday I kept my device turned off. Today morning i.e. 16-08-2019 at 10:15AM I switched on my device and the battery was at 84%. So it drained 16% while being switched off.

UPDATE 21-08-2019.

Still facing the problem, but I think I have find out the issue. I thick the issue is that the SURFACE PRO 6 TYPE COVER (KEYBOARD); is draining the battery. I stated this because on 17-08-2019 I had de-attached the type cover from the device and carried it separately. The next morning the battery was not drained at all. I am not 100% sure. But I did see it; I will try it again today. Lets see what happens.

Surface | Surface Pro | Power and battery

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2019-10-11T17:03:21+00:00

They have pushed updates to production related to battery performance per https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

October 2019 updates

October 10 release

The following updates are available for all Surface Pro 6 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 241.1.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span>241.1.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-08-31T13:28:51+00:00

    Interesting Twitter conversation, that! It makes me wonder how can a tech company run like this!?

    I had a 3-hour long chat with a Microsoft agent on the Get Help app as I was having the same problem in the replacement device they sent me. And of course also in my original device which I purchased in May 2019.

    I have been told that they have a specially tested replacement device that surely does not have this battery problem which they will be sending me. I'm hoping this solves the problem. I also have an email saying that if the replacement device i get also has the problem, then they will give me a brand new device. 

    Now I'm not sure what happens if the brand new device also has the problem, but I'm going ahead with this process and see where things go. I'm curious to know what Microsoft will do after they have exhausted all their options.

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-31T15:48:53+00:00

    if they don't update the replacement device and install the August firmware, I

    bet that it will test fine.

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  3. Anonymous
    2019-09-02T10:58:08+00:00

    Yes, I am worried about the same thing. But I would assume that this time they will do a thorough testing before sending me a device. And as per the conversation I had with the agent, it seems they have already earmarked a device that they will be shipping to me. So I am hoping for the best because this time they are replacing a replacement device and because of that the matter is being handled at a higher tier than usual.

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  4. Anonymous
    2019-09-03T03:25:31+00:00

    Can confirm I am having the same problem on Surface Laptop 2. Battery charged to 100%, will then fully shut down, then powered back up an hour or two later and only have 75% - 80% battery.

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