BATTERY DRAIN ISSUE OF SURFACE PRO 6

Anonymous
2019-08-14T06:04:53+00:00

I use my Surface Pro 6 for official work. No heavy usage for the Surface Pro 6, The device is on from morning 10AM to evening 7 PM. After that the device is switched off and kept in the backpack.

But...

After recent update received for Surface Pro 6, I have noticed that the battery is drained by 5-10%. Even though the device is completely switched off then why the drain?? Plus I keep the device fully charged before shutting it off in the evening.

I do-not need the solution like reset the device & there is no heavy RAM usage application installed on the device. I have checked the RAM usage and there is no application as such which can drain the battery.

So kindly give the proper reason for the draining of the battery.

UPDATE 16-08-2019.

I had charged my device 100%; Switched it off completely and since it was holiday I kept my device turned off. Today morning i.e. 16-08-2019 at 10:15AM I switched on my device and the battery was at 84%. So it drained 16% while being switched off.

UPDATE 21-08-2019.

Still facing the problem, but I think I have find out the issue. I thick the issue is that the SURFACE PRO 6 TYPE COVER (KEYBOARD); is draining the battery. I stated this because on 17-08-2019 I had de-attached the type cover from the device and carried it separately. The next morning the battery was not drained at all. I am not 100% sure. But I did see it; I will try it again today. Lets see what happens.

Surface | Surface Pro | Power and battery

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2019-10-11T17:03:21+00:00

They have pushed updates to production related to battery performance per https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

October 2019 updates

October 10 release

The following updates are available for all Surface Pro 6 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 241.1.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span>241.1.139.0 helps improve battery life.</span></li></ul>

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  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-16T10:15:50+00:00

    All I can suggest is that you use the Feedback Hub App to file a problem report.

    Then get a shared link and post it here (and I will try to send it to an

    internal contact).

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  2. Anonymous
    2019-08-17T05:26:26+00:00

    I have Reported that issue on the Feedback Hub application.

    Here is the link.

    https://aka.ms/AA5vlh0

    Kindly do the needful.

    Thanking you.

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  3. Anonymous
    2019-08-29T09:12:20+00:00

    Hi, are there any more updates on this? I purchased my SP6 sometime in May 2019. It worked fine until recently when I started getting the same battery drain problem. I would charge it up to 100% at night, switch it off and find out next morning that the battery is at 75%. 

    I reached out to Microsoft through the Get Help app and the technician took remote access to my SP6 and said the battery is faulty. He told me to send my device to the service centre as it was still under warranty. 

    I got a new replacement device yesterday and guess what, after completing all the updates I saw the same problem today! Again, when I switched on the battery was at 74%. 

    I am certain this isn't a hardware problem but some bug in the update or maybe a problem with the Surface Pro Type Cover. 

    Any more updates on this will be most useful. In the meantime, I am going to reach out to Microsoft again and see what they tell me this time.

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  4. Anonymous
    2019-08-29T09:19:02+00:00

    Update: I have posted on the Feedback Hub too. Here is the link, if it helps in any way. https://aka.ms/AA5yztq

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