BATTERY DRAIN ISSUE OF SURFACE PRO 6

Anonymous
2019-08-14T06:04:53+00:00

I use my Surface Pro 6 for official work. No heavy usage for the Surface Pro 6, The device is on from morning 10AM to evening 7 PM. After that the device is switched off and kept in the backpack.

But...

After recent update received for Surface Pro 6, I have noticed that the battery is drained by 5-10%. Even though the device is completely switched off then why the drain?? Plus I keep the device fully charged before shutting it off in the evening.

I do-not need the solution like reset the device & there is no heavy RAM usage application installed on the device. I have checked the RAM usage and there is no application as such which can drain the battery.

So kindly give the proper reason for the draining of the battery.

UPDATE 16-08-2019.

I had charged my device 100%; Switched it off completely and since it was holiday I kept my device turned off. Today morning i.e. 16-08-2019 at 10:15AM I switched on my device and the battery was at 84%. So it drained 16% while being switched off.

UPDATE 21-08-2019.

Still facing the problem, but I think I have find out the issue. I thick the issue is that the SURFACE PRO 6 TYPE COVER (KEYBOARD); is draining the battery. I stated this because on 17-08-2019 I had de-attached the type cover from the device and carried it separately. The next morning the battery was not drained at all. I am not 100% sure. But I did see it; I will try it again today. Lets see what happens.

Surface | Surface Pro | Power and battery

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2019-10-11T17:03:21+00:00

They have pushed updates to production related to battery performance per https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

October 2019 updates

October 10 release

The following updates are available for all Surface Pro 6 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 241.1.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span>241.1.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-10-04T22:14:11+00:00

    The firmware update will appear with your regular Windows Updates, once it is release for the general public.

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  2. Anonymous
    2019-10-04T22:15:23+00:00

    I joined the MS insider program and got an automatic upload of that firmware on September 8.

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  3. Anonymous
    2019-10-09T09:41:20+00:00

    w10 1903: firmware 18362_19.083.29713.0. Everything worked ok until the latest Windows update, a rollup: kb4517389. Now the SP6 goes from 95% to "won't turn on" in 8 hours, when asleep. Type cover attached.

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  4. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-10-10T09:41:07+00:00

    Everything worked ok until the latest Windows update, a rollup: kb4517389.

    if you open classic control panel, programs and features, view installed updates
    and uninstall this KB, does anything change?

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