BATTERY DRAIN ISSUE OF SURFACE PRO 6

Anonymous
2019-08-14T06:04:53+00:00

I use my Surface Pro 6 for official work. No heavy usage for the Surface Pro 6, The device is on from morning 10AM to evening 7 PM. After that the device is switched off and kept in the backpack.

But...

After recent update received for Surface Pro 6, I have noticed that the battery is drained by 5-10%. Even though the device is completely switched off then why the drain?? Plus I keep the device fully charged before shutting it off in the evening.

I do-not need the solution like reset the device & there is no heavy RAM usage application installed on the device. I have checked the RAM usage and there is no application as such which can drain the battery.

So kindly give the proper reason for the draining of the battery.

UPDATE 16-08-2019.

I had charged my device 100%; Switched it off completely and since it was holiday I kept my device turned off. Today morning i.e. 16-08-2019 at 10:15AM I switched on my device and the battery was at 84%. So it drained 16% while being switched off.

UPDATE 21-08-2019.

Still facing the problem, but I think I have find out the issue. I thick the issue is that the SURFACE PRO 6 TYPE COVER (KEYBOARD); is draining the battery. I stated this because on 17-08-2019 I had de-attached the type cover from the device and carried it separately. The next morning the battery was not drained at all. I am not 100% sure. But I did see it; I will try it again today. Lets see what happens.

Surface | Surface Pro | Power and battery

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2019-10-11T17:03:21+00:00

They have pushed updates to production related to battery performance per https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

October 2019 updates

October 10 release

The following updates are available for all Surface Pro 6 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 241.1.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span>241.1.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-09-15T16:20:34+00:00

    I have a SP4 and disconnecting the type cover has seemed to stop the battery drain drastically.

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  2. Anonymous
    2019-09-15T17:45:03+00:00

    I think I found the issue. Since I have surface pro 4 and two surfaces pro 6, I tried one of the 6 to charge it with the surface pro 4 dock station and I did not use the new dock for the pro 6. It worked so far, I think the problem is the new charger. Try to use an old charger or old dock and see if that fix the issue. Microsoft should test it before but they are waiting for us to test it and troubleshoot it before their engineers.

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  3. Anonymous
    2019-09-16T16:24:11+00:00

    I have the same issue. It seems not an issue of software because I used USB disk to refresh my system into the very old version 1803 and banned the windows updata service. But only after one day, the battery drain issue occured again. So, to refresh the system can not solve the issue.

    The most strange thing is that you can get 1-2 times of shutting down without battery drain when the system was refreshed/restored.

    The typecover seems not to cause the issue in my Pro6.

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  4. Anonymous
    2019-09-16T17:07:29+00:00

    It's firmware issue not windows update. Flashing back to older version won't change the firmware.

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