BATTERY DRAIN ISSUE OF SURFACE PRO 6

Anonymous
2019-08-14T06:04:53+00:00

I use my Surface Pro 6 for official work. No heavy usage for the Surface Pro 6, The device is on from morning 10AM to evening 7 PM. After that the device is switched off and kept in the backpack.

But...

After recent update received for Surface Pro 6, I have noticed that the battery is drained by 5-10%. Even though the device is completely switched off then why the drain?? Plus I keep the device fully charged before shutting it off in the evening.

I do-not need the solution like reset the device & there is no heavy RAM usage application installed on the device. I have checked the RAM usage and there is no application as such which can drain the battery.

So kindly give the proper reason for the draining of the battery.

UPDATE 16-08-2019.

I had charged my device 100%; Switched it off completely and since it was holiday I kept my device turned off. Today morning i.e. 16-08-2019 at 10:15AM I switched on my device and the battery was at 84%. So it drained 16% while being switched off.

UPDATE 21-08-2019.

Still facing the problem, but I think I have find out the issue. I thick the issue is that the SURFACE PRO 6 TYPE COVER (KEYBOARD); is draining the battery. I stated this because on 17-08-2019 I had de-attached the type cover from the device and carried it separately. The next morning the battery was not drained at all. I am not 100% sure. But I did see it; I will try it again today. Lets see what happens.

Surface | Surface Pro | Power and battery

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2019-10-11T17:03:21+00:00

They have pushed updates to production related to battery performance per https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

October 2019 updates

October 10 release

The following updates are available for all Surface Pro 6 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 241.1.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span>241.1.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-09-09T03:22:27+00:00

    I understand where you're coming from, but I have reason to believe that more than just a handful of people are experiencing this, and even your replacement may eventually have the same problem if MS doesn't actually address it.

    The key to making this happen is the feedback hub. I've been told by MS reps that the more people who report it there and the more those reports are upvoted, the faster it gets addressed. Here's a link to my own report. There are others as well if you search under the category of power/battery issues. 

    https://aka.ms/AA5w24b

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  2. Anonymous
    2019-09-09T01:23:55+00:00

    I could show this thread, but since only 60 people reported the issue, the whole thing would not be so convincing.

    And I also believe this issue only impacts a very small amount of the surface. This not only makes our voices less heard, but also makes MS harder to locate the root cause.

    Currently, the replacement works flawlessly.

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  3. Anonymous
    2019-09-09T00:59:54+00:00

    You should have shown the rep this thread, or the feedback hub, or even tech sites like techradar that have reported on it. The fact that nothing came up from the diagnostic further supports that this isn't a hardware problem, so claiming warranty and getting a replacement won't help. It's a software/firmware problem, so we have to wait for MS to find whatever bug in their code is causing it, and send out fix. 

    In any case, I got my Surface Laptop 2 from a MS Store in Canada in February.

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  4. Anonymous
    2019-09-09T00:40:13+00:00

    I just gave up today.

    After a month of waiting, the battery issue was still not addressed. I was getting paranoid every time I brought it out. I tried all snake oils (remove cover keyboard/disable wifi/power settings) but nothing worked. Sometimes it worked fine one day or two but the symptoms came back.

    Even without the battery death drop, I could only get ~5 hours with light use (web/VSCode/OneNote). Apart from battey, my CPU randomly got lock to 0.4GHz when connected to AC.

    I scheduled a service with MS store and showed the rep battey logs, which included multiple 20% drops in minutes. He was surprised and said I was the first person reporting this. He also used the diagnosis tool but found it seemed nothing was wrong with the battery. The service is top notch other than waiting time.

    So IMO, everybody that got affected should claim the warranty. According to MS support, it is NOT a wide ranging issue.

    I'm also curious whether the issue only affected some particular batch, and wondering when and where everybody else bought the surface. I got it last Dec from Costco.

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