BATTERY DRAIN ISSUE OF SURFACE PRO 6

Anonymous
2019-08-14T06:04:53+00:00

I use my Surface Pro 6 for official work. No heavy usage for the Surface Pro 6, The device is on from morning 10AM to evening 7 PM. After that the device is switched off and kept in the backpack.

But...

After recent update received for Surface Pro 6, I have noticed that the battery is drained by 5-10%. Even though the device is completely switched off then why the drain?? Plus I keep the device fully charged before shutting it off in the evening.

I do-not need the solution like reset the device & there is no heavy RAM usage application installed on the device. I have checked the RAM usage and there is no application as such which can drain the battery.

So kindly give the proper reason for the draining of the battery.

UPDATE 16-08-2019.

I had charged my device 100%; Switched it off completely and since it was holiday I kept my device turned off. Today morning i.e. 16-08-2019 at 10:15AM I switched on my device and the battery was at 84%. So it drained 16% while being switched off.

UPDATE 21-08-2019.

Still facing the problem, but I think I have find out the issue. I thick the issue is that the SURFACE PRO 6 TYPE COVER (KEYBOARD); is draining the battery. I stated this because on 17-08-2019 I had de-attached the type cover from the device and carried it separately. The next morning the battery was not drained at all. I am not 100% sure. But I did see it; I will try it again today. Lets see what happens.

Surface | Surface Pro | Power and battery

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2019-10-11T17:03:21+00:00

They have pushed updates to production related to battery performance per https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

October 2019 updates

October 10 release

The following updates are available for all Surface Pro 6 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 241.1.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span>241.1.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-08-29T11:41:52+00:00

    It’s definitely not a typecover issue because it occurs on Surface Laptops as well.

    I’ve been told by Microsoft Support on Twitter that this will only receive attention if people report it through the Feedback Hub app. While in the hub, look for, comment on, and upvote similar reports to help bring this to people’s attention.

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  2. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-29T11:31:16+00:00

    >Now I have kept an old version "recovery image" for downloading. I will flash it and wont update it. <

    you can't uninstall or revert firmware, so this really won't help. Microsoft

    needs to issue new firmware to fix the issue.

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  3. Anonymous
    2019-08-29T11:29:55+00:00

    Yes, updates from your side will be helpful. Did you find out if the problem gets resolved if you detach the Surface Pro Type Cover? I would be interested in knowing more about that. 

    In the meantime, I don't know what to do because the same problem is occuring even in a new Surface Pro 6 that I received from Microsoft yesterday. And now it is 3 months old so I cannot ask for my money back. I would really like to do that. Premium products are not supposed to have such problems.

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  4. Anonymous
    2019-08-29T10:20:39+00:00

    Mr Saahil. First & foremost, thank you for your valuable reply.

    It helped me alot. I was on the verge to get the battery replaced. I definitely know that it is the software issues or some bug they have not resolved since testing face.

    But the 25% draining is completely absurd. That is too much. They really have to take this seriously.

    Now I have kept an old version "recovery image" for downloading. I will flash it and wont update it.

    Lets see what result I get.

    Will keep posting.

    Once again Thank you Mr Saahil.

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