BATTERY DRAIN ISSUE OF SURFACE PRO 6

Anonymous
2019-08-14T06:04:53+00:00

I use my Surface Pro 6 for official work. No heavy usage for the Surface Pro 6, The device is on from morning 10AM to evening 7 PM. After that the device is switched off and kept in the backpack.

But...

After recent update received for Surface Pro 6, I have noticed that the battery is drained by 5-10%. Even though the device is completely switched off then why the drain?? Plus I keep the device fully charged before shutting it off in the evening.

I do-not need the solution like reset the device & there is no heavy RAM usage application installed on the device. I have checked the RAM usage and there is no application as such which can drain the battery.

So kindly give the proper reason for the draining of the battery.

UPDATE 16-08-2019.

I had charged my device 100%; Switched it off completely and since it was holiday I kept my device turned off. Today morning i.e. 16-08-2019 at 10:15AM I switched on my device and the battery was at 84%. So it drained 16% while being switched off.

UPDATE 21-08-2019.

Still facing the problem, but I think I have find out the issue. I thick the issue is that the SURFACE PRO 6 TYPE COVER (KEYBOARD); is draining the battery. I stated this because on 17-08-2019 I had de-attached the type cover from the device and carried it separately. The next morning the battery was not drained at all. I am not 100% sure. But I did see it; I will try it again today. Lets see what happens.

Surface | Surface Pro | Power and battery

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Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
2019-10-11T17:03:21+00:00

They have pushed updates to production related to battery performance per https://support.microsoft.com/en-us/help/4469841/surface-pro-6-update-history

October 2019 updates

October 10 release

The following updates are available for all Surface Pro 6 devices running Windows 10 April 2018 Update, version 1803 or greater:

Windows Update History Name Device Manager Name
Surface – Firmware – 241.1.139.0 Surface System Aggregator – Firmware<br><br><ul><br><li><span>241.1.139.0 helps improve battery life.</span></li></ul>

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  1. Anonymous
    2019-08-29T21:30:34+00:00

    It was via direct message. I can provide screen shots if you would like. We've exchanged several messages.

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  2. Anonymous
    2019-08-29T21:24:48+00:00

    Yes, I am experiencing the exact same issue with my Surface Laptop 2. I have battery reports that look exactly the same. In fact, I've observed that a significant drop can happen in under 10 minutes of time powered off. It doesn't seem like the duration of time shut down actually has anything to do with the drop! 

    This is a link to the report I made on the hub. Upvoting it might help: https://aka.ms/AA5w24b

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  3. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2019-08-29T12:57:48+00:00

    can you provide a link to this Twitter conversation please?

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  4. Anonymous
    2019-08-29T11:54:45+00:00

    Thanks for the info. I will spend some time on the Feedback Hub too and upvote similar reports. 

    I also noticed something strange that I hadn't read about until now in any similar reports. Notice the second red circle. At the time of switch off, my SP6 was plugged in. Stayed plugged in the whole time. Then I switched it on. And the battery status was at 89%. How is this even possible?!

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