Constant BIOS Boot on Surface Pro 2

Anonymous

I had just received my SP2 from the Microsoft Store two days ago and decided that I would go out and buy a Bluetooth Mouse. The mouse connected once and failed, then I realised that the Bluetooth of my Surface has stopped functioning completely and I wasn't even able to detect my phone. Therefore I decided to "Refresh" my PC and reset most of the settings back to normal.

However, during this refreshing period, Surface entered the screen below and halted all progress. I played around with it, one way of going around the problem was to "Delete all Secure Boot Keys", "Exit Setup", then it would restart to a red screen, display this page and then I select "Install Default Secure Boot Keys". After that it would reboot like normal.

The problem is that now it would constantly show this screen during boot no matter what I do. Is there a way to fix this without sending my Surface back to Microsoft?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hello Jeff Skully,

Sorry to hear you are having issues booting your Surface Pro 2.

We would like to help, If you are not able to get past the UEFi screen, please try the following steps.

Power off the Surface.
Connect the charger.
Press and hold volume up + power for 20 seconds.
Release power up and power button.
Wait 30 seconds.
Try to power on your Surface.

If this does not resolve the issue, you will need to contact support.

Please let us know if that resolves the issue.

Best regards.

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Anonymous

Greetings Mark,

Sorry to hear about your Surface Pro 2 booting into the UEFI. I'd suggest putting your Surface in for exchange using the Self-Service page.

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Anonymous

Greetings Juan schinocca,

Thank you for posting to the Microsoft Surface community. I'm sorry to hear that your Surface Pro 2 will only boot to the UEFI screen. There's a few things we can try to get your Surface Pro 2 to boot back into Windows.

Try the Two-Button Shutdown

With your Surface powered off, hold the Volume Up and Power button for 15 seconds. Once 15 seconds have passed, release the buttons. Wait 5 seconds then press the Power button to power on.
You can try this option a few times to see if your Surface will boot into Windows

Run the battery completely to zero (0%) by leaving it on the UEFI screen until it shuts off.

Once it shuts off, press the Power button to turn it back on until it will no longer power on, give a battery symbol, or even light the screen.
Once it will not power on, connect the Power Supply and let it charge then try and power on the Surface Pro 2.

If your Surface powers on and boots into Windows, please download and install this KB.

If you cannot get your Surface Pro 2 to boot into Windows, please contact Surface Technical Support.

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Anonymous

Greetings FM_1970,

Sorry to hear that your Surface Pro 2 is stuck at the UEFI screen. We’d like to assist in getting your Surface working again. Please go to the Self Service page, select the Problem with a device or cover option, select your Surface Pro 2 or add a device, and finally select Turns on but won’t start up.

Please fill out the problem box, and click on the option to create a service order.

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Anonymous

Hi Ken645,

Thank you for visiting the Microsoft Community with your inquiry! We value the time you have taken to post and contribute. I am sorry to hear that you get the UEFI menu every time you power on your Surface Pro 2. I can certainly see why this is confusing and bothersome, so please know I will try my best to assist and guide you in the right direction.

Whenever you need to access the UEFI menu, you must press and hold the volume-up button on your Surface. For this reason, we ask you to please verify and test that the volume-up button on your Surface is not stuck and it is indeed working properly.

You can do several things in order to try this: accessing any video site, playing music to checking if you are indeed able to control the volume properly, and also testing the volume with the Type Cover and without the Cover.

If the volume-up button is working properly, please check the following:

Make sure you have all and latest Windows updates installed. Please manually check for updates and install all that are available:
**Desktop> Swipe for Charms> Settings> Control panel> Windows update> check for updates> install.**Restart between layers of updates, even if not prompted to. Restart twice after the last update installs.
Additionally, try holding down the "Volume UP" and the "Power Button" at the same time for about 15 to 20 seconds. It should do a reboot and if no activity, release and 'click' the power button one time.

If the button is indeed stuck, then we suggest you contact our Technical Support Team. Depending on what is most convenient for you, you can:

Open a service request yourself, using our **Online Service Center**
Contact our Technical Support team**here**

I am also including a support article that should be helpful:

How do I use the BIOS/UEFI?

We hope this information is useful! Please keep us posted and let us know what happens!

We are here to help and we will be looking forward to your response!

Best Wishes,

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Anonymous

Greetings, Cat yoga,

Thank you for the reply.

If you are using a Pro device, please try the following solutions:

Solution 1: Check for conditions that might prevent charging
Solution 2: Check the Surface power supply
Solution 3: Disconnect cords, remove accessories, and check connectors
Solution 4: Two-button shutdown

If your Surface still won’t turn on, it needs service. To request service, see Surface Online Service Center. You can also contact our live Support.

Best Regards,

Clare

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Anonymous

Greetings all,

If your Surface Pro 2 is getting stuck at the UEFI, please download and install the hotfix here.

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Anonymous

Greetings Over Drive,

I'm sorry to hear that your Surface Pro 2 is stuck at the UEFI screen. I'd like to assist in getting your Surface working again. Please go to the Self Service page, select the Problem with a device or cover option, select your Surface Pro 2 or add a device, and finally select Turns on but won’t start up. Please fill out the problem box, and click on the option to create a service order.

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Anonymous

Unfortunately I had no success with resolving the issue even with the assistance from Microsoft Technical SPT. Surface PRO has been returned to Microsoft and now awaiting the new one. Hopefully same issue will not occur again?

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110 additional answers

Anonymous

2014-07-27T11:30:36+00:00

Split from this thread.

Same issue for me. I have a surface pro 2. Immediately after the firmware update that is required for 8.1 this started happening. I have always been able to boot back just fine though.

At the UEFI screen my solution is to disable the TPM and leave it that way. In that same boot instance I also delete the secure boot keys. Then I tell it to exit and continue. It reboots back to the UEFI and I delete the keys again and then reinstall the keys. Exit saving changes and Windows comes right up.

Once I'm back into a proper boot cycle the issue does not occur again until a windows update cycle.

I decided to dig in and see what I could figure out. Reviewing my device manager reveals an unknown device with hardware id's:

ACPI\VEN_MSHW&DEV_0027

ACPI\MSHW0027

*MSHW0027

And a strong name of systemcovertelemetry. In addition the UEFI device is not started. Since both of these items were touched in the March and June firmware updates respectively I assumed some sort of driver/device/winver mismatch caused by updates out of order, etc. It got worse after I did a system restore because the firmware does not downgrade and 8.0 does not have working drivers for the updated firmware(which includes the wireless btw! Good game MS on making the system restore eat your wireless adapter) The driver for it will only install if the UEFI is started, or not present. Uninstalling the UEFI in device manager and then doing a scan for hardware changes brings it back in working order. I think when it wasn't operational Windows assumed it was just turned off and was putting the PC into that screen at boot on purpose as a security measure to annoy you into turning it on.

After completing this process my machine never hits the UEFI screen. And after the first reboot with the windows device successfully started both devices are started ans present in device manager. But immediately after getting both the cover interface and UEFI to start properly the disk controller started throwing the following warning into the system log two to three times a minute and has not stopped. The disk address varies And in the 100 or so entries I have checked it is always different. Warning Mesaage: The IO operation at logical block address 0x2fe27ca for Disk 0 (PDO name: \Device\0000002f) was retried.

I bought the Best Buy warranty on this thing so in today and hopefully they have stock.

I hope this process may work for others and they get by without disk errors. My fear is that is what caused updates to start failing, and the problem to occur in the first place.
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