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I had just received my SP2 from the Microsoft Store two days ago and decided that I would go out and buy a Bluetooth Mouse. The mouse connected once and failed, then I realised that the Bluetooth of my Surface has stopped functioning completely and I wasn't even able to detect my phone. Therefore I decided to "Refresh" my PC and reset most of the settings back to normal.
However, during this refreshing period, Surface entered the screen below and halted all progress. I played around with it, one way of going around the problem was to "Delete all Secure Boot Keys", "Exit Setup", then it would restart to a red screen, display this page and then I select "Install Default Secure Boot Keys". After that it would reboot like normal.
The problem is that now it would constantly show this screen during boot no matter what I do. Is there a way to fix this without sending my Surface back to Microsoft?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Jeff Skully,
Sorry to hear you are having issues booting your Surface Pro 2.
We would like to help, If you are not able to get past the UEFi screen, please try the following steps.
If this does not resolve the issue, you will need to contact support.
Please let us know if that resolves the issue.
Best regards.
Greetings Mark,
Sorry to hear about your Surface Pro 2 booting into the UEFI. I'd suggest putting your Surface in for exchange using the Self-Service page.
Greetings Juan schinocca,
Thank you for posting to the Microsoft Surface community. I'm sorry to hear that your Surface Pro 2 will only boot to the UEFI screen. There's a few things we can try to get your Surface Pro 2 to boot back into Windows.
If your Surface powers on and boots into Windows, please download and install this KB.
If you cannot get your Surface Pro 2 to boot into Windows, please contact Surface Technical Support.
Greetings FM_1970,
Sorry to hear that your Surface Pro 2 is stuck at the UEFI screen. We’d like to assist in getting your Surface working again. Please go to the Self Service page, select the Problem with a device or cover option, select your Surface Pro 2 or add a device, and finally select Turns on but won’t start up.
Please fill out the problem box, and click on the option to create a service order.
Hi Ken645,
Thank you for visiting the Microsoft Community with your inquiry! We value the time you have taken to post and contribute. I am sorry to hear that you get the UEFI menu every time you power on your Surface Pro 2. I can certainly see why this is confusing and bothersome, so please know I will try my best to assist and guide you in the right direction.
Whenever you need to access the UEFI menu, you must press and hold the volume-up button on your Surface. For this reason, we ask you to please verify and test that the volume-up button on your Surface is not stuck and it is indeed working properly.
You can do several things in order to try this: accessing any video site, playing music to checking if you are indeed able to control the volume properly, and also testing the volume with the Type Cover and without the Cover.
If the volume-up button is working properly, please check the following:
If the button is indeed stuck, then we suggest you contact our Technical Support Team. Depending on what is most convenient for you, you can:
I am also including a support article that should be helpful:
We hope this information is useful! Please keep us posted and let us know what happens!
We are here to help and we will be looking forward to your response!
Best Wishes,
Greetings, Cat yoga,
Thank you for the reply.
If you are using a Pro device, please try the following solutions:
If your Surface still won’t turn on, it needs service. To request service, see Surface Online Service Center. You can also contact our live Support.
Best Regards,
Clare
Greetings all,
If your Surface Pro 2 is getting stuck at the UEFI, please download and install the hotfix here.
Greetings Over Drive,
I'm sorry to hear that your Surface Pro 2 is stuck at the UEFI screen. I'd like to assist in getting your Surface working again. Please go to the Self Service page, select the Problem with a device or cover option, select your Surface Pro 2 or add a device, and finally select Turns on but won’t start up. Please fill out the problem box, and click on the option to create a service order.
Unfortunately I had no success with resolving the issue even with the assistance from Microsoft Technical SPT. Surface PRO has been returned to Microsoft and now awaiting the new one. Hopefully same issue will not occur again?
Hi, I experienced the same issue with my surface pro 2 on April 30 2016, one month after my guarantee expired. I thought it’d be useful to share my experience with this very frustrating issue and document the solution that worked for me. So, after doing my research on various forums and support pages I embarked on the not so trivial task of creating a bootable recovery USB. The problem with this is that irrespective of the browser I’d use, the download from the Microsoft website would stop halfway through without the possibility to resume. I had to install Xtreme download manager and integrate it with my ie browser. This worked out quite well. I then tried to format my 64 GB Toshiba USB 3 stick to fat 32, using the cmd commands from the Microsoft support page. It turned out that the only options for my usb were exfat end ntfs, so I went for the exfat. The surface did not boot from the exfat formatted drive. I had to go buy a fat32 formattable USB and use that one. I eventually managed to boot from it with the volume down and power buttons. I tried first the restore options from the troubleshooting/advanced option menu. Out of three available restore points, restoring to the oldest one was unsuccessful, meaning I got an error message. The second one was successful, but the surface would still not boot to windows yet again going straight to the uefi screen. I tried again and also the third point with the same result. I then switched to the refresh options. This ended with an error and deleted all restore points in the process. I tried also repair with no success. At this point I was freaking out cause I thought I’d wiped out my files. I then noticed the cmd option and tried it out hoping that I could at least check if my files were still there. So I went cmd and inspected the contents of my drives. All my files were still there. Hm, ok, let me try xcopy them to the bootable usb drive. This actually worked, except for the very large files which require an ntfs formatted stick. I simply took out the bootable fat 32 stick, reformatted my original 64 exfat stick back to ntfs (on a different, working windows machine) and plugged it in the surface. I created a recovery directory with mkdir command and xcopied everything there. I was now in the position to go for the final option, reset to factory settings. After a couple of attempts (fast and full format) and some repartitioning and cleaning I finally managed to boot into windows. The whole exercise took about 20 painful hours. Now the surface pro is working fine, except for the Surface logo screen which is now red
