Surface Pro 3 - Missing Surface Pro Touch Controller Firmware after reimage

Anonymous
2014-06-26T13:57:29+00:00

MDT 2013 - Windows 8.1 all updates.

Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver

Surface Pro Touch Controller Firmware

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0

UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

without this driver, surface pro is just untouchable...can anyone help me to find this driver.

thanks in advance...

Surface | Surface Pro | Install and update

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Anonymous
2014-06-27T23:39:57+00:00

Hello Orionbelt,

I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.

As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.

Thanks for reaching out to us, and please contact us again if you have any other questions.

Best Wishes,

Zack_T

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  1. Anonymous
    2014-11-26T20:25:35+00:00

    Hello wmboone,

    Thanks for posting here about this issue. I had a couple questions to better understand this issue. Your description makes it sound as though touch works fine on the device, not like the OP's description. Is this accurate? Also, are you stating that you have had this issue since first using this Surface Pro 3? Could you share with us the following? -- Open Device Manager and open the listing for the Touch Controller Firmware. Open the Details tab, choose hardware id from the dropdown, and let us know what is listed there. Also, are you using your device with a docking station or not?

    Please let us know the answers to these questions. We appreciate the further information.

    Best Wishes,

    Zack_T

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  2. Anonymous
    2014-11-26T22:05:59+00:00

    I have the same problem, warning triangle on the driver and message saying surface needs to restart

    Hd Ids

    UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_1A31A36

    UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}

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  3. Anonymous
    2014-11-27T01:20:17+00:00

    Actually I've spoken with Microsoft representatives on 3 different occasions trying to fix the issue. In the 3rd support talk I was instructed to send the device to Microsoft and they would send a replacement. Glad the issue is being addressed but it has me very skeptical of the product now.

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  4. Anonymous
    2014-12-02T00:44:41+00:00

    I'm finding that missing driver is causing things to not be able to be installed. first noticed when I plugged in the surface keyboard that the unit didn't recognize it. then restored unit with keyboard attached, and it works fine, its that first update with the firmware upgrade causes the unit not to be able to install additional items correctly. I have a customer who I'm sure is going to return this if MS doesn't put out a new update quick.

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