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MDT 2013 - Windows 8.1 all updates.
Download surface Pro 3 firmware and driver http://www.microsoft.com/en-us/download/details.aspx?id=38826 to mdt 2013 out of box driver. Reimaged it, but missing only one and most essential driver
Surface Pro Touch Controller Firmware
UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}&REV_0
UEFI\RES_{e5fff56f-d160-4365-9e21-22b06f6746dd}
without this driver, surface pro is just untouchable...can anyone help me to find this driver.
thanks in advance...
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hello Orionbelt,
I'm sorry that you are experiencing the inconvenience of this missing driver on your Surface Pro 3. We're here to help.
As this is a pretty technical issue related to a re-image of the device, we suggest you contact our Technical Support Team to help you with this in real-time. You can contact them through chat or phone here.
Thanks for reaching out to us, and please contact us again if you have any other questions.
Best Wishes,
Zack_T
just send it back to amazon.
if you have issues just ring microsoft surface support and they will arrange for replacement over phone.
I assume you are amazon.com , normally they are ok for replacement.
The nightmare continues...I'm chatting with Microsoft now and they will only send me a USED not NEW replacement. What a crock. I bought this new from Amazon in August and have been trying to work through the issues, I should have replaced it immediately as amazon only has a short window for replacement/refund. This is the worst and last microsoft experience, going to apple next time, like I should have on this one. Anyone out there having this problem, send it back ASAP, don't try to resolve it because it won't. I even paid for a tech person to help me but issues still persist.
I did the online chat through Microsoft Support and they went through and approved my replacement (currently on my 3rd replacement). However, I received an email yesterday (see below where I copied and pasted) from MS that they are now aware of the issue and are working on the solution:
"My name is James with the Surface Customer Care Advocacy Team. First and foremost, we would like to thank you for taking the time to contact us regarding your Surface Touch Controller Firmware issue. I sincerely apologize for any inconveniences that this may have caused you and for the delay in contacting you.
We are currently working on a resolution for this issue which should be rolled out in a future update. I'm terribly sorry for any inconvenience. If this issue is causing issues with the functionality of your device, you can try setting up another replacement order as the issue only appears to affect some Surface devices but not all. Please let me know what you decide."
It is certainly a frustrating and disappointing experience for me as well. I'm just hoping they come out with the "fix" soon!! Luckily my device works as it should (as far as I can tell), I just hate that we've paid this much for a product and there are still issues.
Good Luck!!
Wendy
cantact amazon , even after the return window has closed you are entitled too 12 months warranty. they should manually setup a returns ticket and ask for a replacement.
